Cheryl L. Kopcienski
Daytona Beach,FL
Summary
Dedicated and detail-oriented individual with a strong background in customer service and money-handling. Seeking a challenging position outside the hospitality industry where I can use my interpersonal skills and problem-solving abilities. Proven experience in a fast-paced environment, ensuring efficient transaction and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Bartender
PEANUTS
New Smyrna Beach, FL
10.2021 - 05.2024
- Achieved customer satisfaction through exceptional service provided to a varied clientele.
- Displayed accuracy in overseeing cash transactions, which involved managing tips and change, while always adhering strictly to established protocols.
- Maintained clean and organized work environment while following health and safety regulations.
Assistant Manager
Pirana Grille
Ormond Beach, FL
02.2013 - 10.2021
- Implemented effective inventory control methods for seamless operations.
- Utilized strong problem-solving skills to effectively address customer concerns and navigate unexpected challenges.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ability to track and manage inventory levels.
- Served as a liaison between staff members and senior management personnel.
- Provided leadership, insight and mentoring to newly hired employees.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Bachelor of Arts - Visual Arts And Education With Minor in Philosophy
Long Island University
Greenvale, NY06-2010
Associate of Applied Science - Addiction Counseling
Suffolk County Community College
Selden, NY05-2006
Skills
- Leadership: Ability to lead and motivate a team, delegating tasks effectivelyand providing guidance
- Communication: Strong verbal and written communication skills to interact with staff, customers and management
- Organization: Strong organizational skills to manage multiple tasks and prioritize responsibilities
- Financial Management: Understanding of basic financial concepts, such as budgeting and cost control
Timeline
Bartender
PEANUTS
10.2021 - 05.2024
Assistant Manager
Pirana Grille
02.2013 - 10.2021
Bachelor of Arts - Visual Arts And Education With Minor in Philosophy
Long Island University
Associate of Applied Science - Addiction Counseling
Suffolk County Community College
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