Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryll Williams

Houston,Texas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Volt Workforce Solutions
03.2020 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Assistant Store Manager

Dollar General Store
10.2016 - 02.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Administrative Assistant

Labor Ready Staffing
07.2013 - 09.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Fast Food Team Leader

Loves Travel Stop
06.2011 - 06.2016
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Greeted customers promptly and took orders to keep flow of traffic moving.

Education

High School Diploma -

University Park Academy
Houston, TX
06.2011

Skills

  • Customer Service
  • Money Handling Abilities
  • Customer Relations
  • Retail Materials Management
  • Call Center Operations

Timeline

Customer Service Representative

Volt Workforce Solutions
03.2020 - 09.2023

Assistant Store Manager

Dollar General Store
10.2016 - 02.2020

Administrative Assistant

Labor Ready Staffing
07.2013 - 09.2016

Fast Food Team Leader

Loves Travel Stop
06.2011 - 06.2016

High School Diploma -

University Park Academy

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Cheryll Williams