Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Cherylle Long

Cherylle Long

Bethel,ME

Summary

Conscientious customer service professional with 10+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Grasps company initiatives quickly and strives to achieve store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Personable and professional under pressure.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Walgreens Boots Alliance
Bethel, ME
08.2022 - Current
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Solved customer challenges by offering relevant products and services.

Store Associate

Maine Line Products
Bethel, ME
05.2022 - Current
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Effectively located merchandise across various stores to address customer needs.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Developed strong rapport with customers and created positive impression of business.
  • Wrapped, boxed and weighed bakery department products.

Wellness Advocate

Doterra Independent Product Consultants
Bethel, ME
10.2016 - Current
  • Monitored social media and online sources for industry trends
  • Helped clients set and achieve health and wellness goals
  • Built strong relationships with members to promote health, wellness and available services

Table Games Dealer

Oxford Casino
Oxford, ME
09.2012 - 02.2014
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently

Cashier

CN Brown
Bethel, ME
04.2007 - 04.2013
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked closely with manager to solve problems and handle customer concerns
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders

Education

Bachelor of Science - Mental Health Counseling

University of Maine At Augusta
Augusta, ME
2024

Skills

  • Report preparation
  • Complaint resolution
  • Credit card processing
  • International sales support
  • Multi-line phone talent
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • POS systems expert
  • Customer service
  • Safety awareness
  • Emotional development
  • Activity Planning
  • Analytical and Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Youth advocacy
  • Needs assessment
  • Progress evaluations
  • Crisis Management
  • Mental health support
  • Social skills teacher
  • Refusal skills teacher

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Resolved product issue through consumer testing.

Timeline

Customer Service Associate

Walgreens Boots Alliance
08.2022 - Current

Store Associate

Maine Line Products
05.2022 - Current

Wellness Advocate

Doterra Independent Product Consultants
10.2016 - Current

Table Games Dealer

Oxford Casino
09.2012 - 02.2014

Cashier

CN Brown
04.2007 - 04.2013

Bachelor of Science - Mental Health Counseling

University of Maine At Augusta

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Cherylle Long