Cherryllynn Williams
Gwynn Oak,MD
Summary
As an experienced professional in records management and registration services within higher education, I have a proven track record of success. I am skilled in managing student records, streamlining registration processes, and ensuring compliance with academic policies. My keen attention to detail, accuracy, and dedication to supporting student success have earned me a reputation for excellence. I am eager to bring my expertise to the educational sector and drive efficiency and excellence in all that I do.
Overview
4
4
years of professional experience
Work History
Office Specialist
Baltimore City Community College
Baltimore, MD
08.2022 - Current
- Answered and directed incoming calls to appropriate personnel.
- Organized and maintained office files, records, and documents.
- Provided administrative support to multiple departments within the organization.
- Responded to student needs by having thorough knowledge and understanding of College and University policies and procedures.
- Coordinate student information system, conduct preregistration, completion, registration and Drop/Add.
- Prepare student transcripts and documents for individual domestic, international and state licensure applications.
- Respond to email and phone correspondence with students, staff, faculty, and community.
- Assist with designed semester schedule and room assignments in Banner.
- Processed withdraws, transcript requests, National Student Clearinghouse, and no pay drops in Banner.
- Assist with graduation as requested by registrar.
- Assist with enrollment verifications.
- Proficient in Microsoft Word, Excel, PowerPoint, Banner.
Office Assistant I, PRN
Anne Arundel Medical Center/Luminis Health
Annapolis, MD
02.2020 - 11.2022
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Completed work schedules, managed calendars and arranged appointments.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Case Manager II
St. Vincent De Paul of Baltimore
Pikesville, MD
06.2020 - 07.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Participated in professional development activities related to case management best practices.
- Adhered to ethical principles and standards to protect clients' confidential information.
Front Desk Associate
Roland Park Place
Psychiatric Counselor
MedStar Franklin Square Hospital
Addictions Counselor
Gaudenzia, Baltimore County Detention Center
Shift Supervisor
Mt. Clare House
Education
Ph.D. - Community College Leadership
Morgan State University
Baltimore, MD08-2023
Master of Science - Human Services Administration
University of Baltimore
Baltimore, MD12-2012
Bachelor of Science - Applied Psychology
Coppin State University
Baltimore, MD12.2007
Skills
- Problem-Solving Capabilities
- Process Improvement Techniques
- Issue Resolution
- Database Management
- Data Entry
- Report Writing
- Customer Service
- Administrative Support
- Business Writing
- Proofreading
- Social Media Knowledge
- Professional and Mature
- Resourceful
- Dedicated Team Player
- Strong Interpersonal Skills
- Relationship Building
- Multi-Line Phone Proficiency
- Prioritizing Work
- Proofreading Documents
- Positive Attitude
- Detailed Meeting Minutes
- Time Management
Previous Work Experience
- Roland Park Place, Front Desk Associate
- MedStar Franklin Square Hospital, Psychiatric Counselor
- Gaudenzia, Baltimore County Detention Center, Addictions Counselor
- Mt. Clare House, Shift Supervisor
Volunteer Experience
Soldiers’ Angels, San Antonio, TX, DC VA Representative, 04/2020, Present, Attend Quarterly and Annual Join Review meetings, Interpret policies and procedures of Soldiers’ Angels programs and policies to the CDCE committee and appropriate VA staff, Manager Soldier’s Angels programs, volunteer opportunities, and donations to the VA, Build network of volunteers and community support network, Track national campaign donations
References
References available upon request.
Timeline
Office Specialist
Baltimore City Community College
08.2022 - Current
Case Manager II
St. Vincent De Paul of Baltimore
06.2020 - 07.2022
Office Assistant I, PRN
Anne Arundel Medical Center/Luminis Health
02.2020 - 11.2022
Front Desk Associate
Roland Park Place
Psychiatric Counselor
MedStar Franklin Square Hospital
Addictions Counselor
Gaudenzia, Baltimore County Detention Center
Shift Supervisor
Mt. Clare House
Ph.D. - Community College Leadership
Morgan State University
Master of Science - Human Services Administration
University of Baltimore
Bachelor of Science - Applied Psychology
Coppin State University
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