Cheryl Lynn Santos
Long Beach,CA
Summary
- Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
2
2
Language
Work History
Graduate Teaching Assistant
Capella University
Minneapolis, MN
10.2021 - Current
- Taught small groups of students and focused on specific parts of coursework
- Prepared lessons according to course outline to convey required material and deepen student understanding of subject matter
- Provided relevant and timely feedback on student assignments
- Applied fair grading practices consistently to evaluate students' work and assign letter or number values
- Oversaw classes of up to 150 students in Social Psychology course.
Program Manager
Welcome, Program, Dignity Health, St Mary Medical Center
Long Beach, CA
03.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Administered approximately $3M Welcome Baby Program grant budget and tracked expenses
- Monitored progress of performance matrix of Welcome Baby Program grant goals, using and applying programming documents, program directives and other program material
- Provided recommendations to promote outreaching/marketing effectiveness, which resulted in 37% increase hospital revenue from capped lists patients
- Communicated progress of monthly and quarterly productivity to Welcome Baby team in staff meetings.
Admitting Supervisor
Dignity Health, California Hospital Medical Center
Los Angeles, CA
08.2020 - 03.2021
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans
- Reviewed department KPIs and employee performance and adjusted plans to meet daily and monthly goals
- Conducted audits of registrations, insurance verifications and insurance denials
- Monitored DNFB daily to ensure that all accounts are secure for reimbursement
- Ensure Admitting departments are adequately staffed to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.
Clinic Supervisor
Providence St Joseph Health
Los Angeles, CA
08.2019 - 09.2020
- Provided central escalation and resolution point for facility and patient issues/complaints
- Oversaw Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement
- Tracked Key Performance Indicators (KPI's), metrics and acts on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded
- Ensured department compliance with Federal, State and local laws, standards and regulations
- Represented Access Care Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and patient experience
- Managed daily operations including 50-employees, while supporting approximately 108 patients per week.
Case Supervisor
Patterns Behavioral Services
Costa Mesa, CA
11.2017 - 08.2019
- Improved delivery of collaborative training, resulting in being proactive and efficient with behavioral strategies in home and community settings for client's parents, caregivers or educational stakeholders
- Maintained accurate, current and compliant, written progress reports by monitoring and addressing variances
- Coordinated client's Applied Behavior Analysis treatment plan after careful evaluation of specific Behavioral Therapist's skill level and knowledge, which increased productivity by 80%
- Managed supervisor itinerary and appointments and streamlined scheduling procedures across clients and behavior therapist employees
- Leveraged program management processes and tools to define and execute Applied Behavior Analysis program implementation and maintenance plan.
Assistant Clinical Supervisor
Pediatric Minds Early Childhood Treatment Center
Torrance, CA
12.2012 - 12.2017
- Lead and directed established team of 10 clinical staff in delivery of individualized, curriculum-based, weekly Social Skills Group program, resulting in maximizing outpatient accessibility, while establishing specific type of behavioral resource group for patients in company history
- Monitored Social Skills Group project budget to meet financial objectives for spend rate and funding
- Evaluated, analyzed and coached employee performance, while working with Medical/Clinical Director and Human Resources to raise standards of practice
- Assisted with initiation and observational visits, collecting baseline study of patient data including Applied Behavioral Analysis program trials and Floor Time techniques in accordance with identifying problem behaviors, skill deficits or other pertinent information needed for initial assessments and/or clinical outpatient services
- Implemented team communications for meetings with patients, family members, Medical/Clinical Director, Clinical Psychologists, Board Certified Behavior Analysts and Assistant Clinical Supervisors.
Education
Master of Science - Psychology
Capella University
Minneapolis, MN 04.2015 - 08.2017
Bachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CA 08.2004 - 06.2008
Skills
Attention to Detailundefined
Timeline
Graduate Teaching Assistant
Capella University
10.2021 - Current
Certified Lactation Educator Training
06-2021
Program Manager
Welcome, Program, Dignity Health, St Mary Medical Center
03.2021 - Current
Admitting Supervisor
Dignity Health, California Hospital Medical Center
08.2020 - 03.2021
Clinic Supervisor
Providence St Joseph Health
08.2019 - 09.2020
Case Supervisor
Patterns Behavioral Services
11.2017 - 08.2019
Master of Science - Psychology
Capella University
04.2015 - 08.2017
Assistant Clinical Supervisor
Pediatric Minds Early Childhood Treatment Center
12.2012 - 12.2017
Bachelor of Arts - Sociology
University of California - Los Angeles
08.2004 - 06.2008
Certification
Certified Lactation Educator Training
Similar Profiles
Paige McCallumPaige McCallum
Counseling Practicum Student at Capella UniversityCounseling Practicum Student at Capella University
JoAnna CartwrightJoAnna Cartwright
Online Instructor at Capella UniversityOnline Instructor at Capella University
Nolan ClackleyNolan Clackley
Enrollment Counselor (Remote) at Capella UniversityEnrollment Counselor (Remote) at Capella University
Muna AbokorMuna Abokor
Copywriting Intern at Capella UniversityCopywriting Intern at Capella University
Terance KisselTerance Kissel
Barista at Trung Nguyen E-CoffeeBarista at Trung Nguyen E-Coffee