CHERYL LYNN SANTOS
Long Beach,CA
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies and financial management. Expertise in logistical analysis, inventory and supply chain performance, development and standardization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pre-clerkship Curriculum Coordinator
Charles R. Drew University, College Of Medicine and Science
02.2023 - Current
- Completed a medical school program as one of the first curriculum coordinator teams for CDU College of Medicine, Inaugural Class of 2027 in the 2023-24 Academic Year.
- Implemented best practices managing the learning management system of Blackboard, thus proven in implementation of instructional materials in a timely manner.
- Contributed to facilitation and event execution of CDU College of Medicine specific community and student affair related events throughout the academic school year: Admit Day, White Coat Ceremony, Board of Supervisors' Meeting with MD students, President's Breakfast Event, National Hispanic Foundation Gala, and CDU -College of Medicine and UCLA Geffen School of Medicine Graduation Banquet.
- Proctored medical courses with the Student Learning Affairs Faculty and staff.
- Facilitated sharing of best practices among faculty through regular team meetings and collaborative planning sessions.
- Assisted with Student Health Insurance Plan process by participating in insurance training required for any First year medical students to complete at enrollment.
- Organized a successful course event such as a Wellness workshop, that fostered collaboration between school faculty members and students.
Team Lead
Village Medical
07.2022 - 09.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Achieved a high satisfaction rating through proactive one-call resolutions of patient issues during service recovery escalation calls.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Graduate Teaching Assistant
Capella University
10.2020 - 01.2023
- Prepared instructional lessons according to course curriculum to convey learning and deepen student understanding of subject matter.
- Participated in curriculum development meetings with faculty members, offering insights from a teaching assistant perspective to improve course design.
- Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
- Mentored students through office hours and one-on-one communication.
- Served as a liaison between faculty members and students, addressing concerns and facilitating resolution of issues promptly.
Program Manager
Dignity Health, St Mary Medical Center
03.2021 - 07.2022
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed and maintained logistics workflows, procedures and Welcome Baby Program Grant reports.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Worked with Community Based Organization project stakeholders on regular basis to assess progress and make adjustments.
- Enforced community based organization (CBO) compliance and best practices as hospital leadership and liason with contract stakeholders.
- Collaborated with hospital business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Recruited, interviewed and hired hospital and community based organization employees and implemented mentoring program to promote positive feedback and engagement.
Admitting Supervisor
Dignity Health California Hospital Medical Center
08.2020 - 03.2021
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility, and self-care plans.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Spearheaded operations for Dignity Health's CHMC first COVID-19 vaccination clinic in December 2020.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Clinic Supervisor
Providence St Joseph Health
08.2019 - 09.2020
- Managed daily operations of a 50-person clinic supporting approximately 120+ patients per week.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Prioritized workplace safety by instituting protocols for infection control measures as well as equipment maintenance and proper storage.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction.
Case Supervisor
Patterns Behavioral Services
11.2017 - 08.2019
- Promoted a positive work environment by providing mentorship to junior staff members regarding case management best practices.
- Reviewed case progress notes and uploaded to contract database.
- Established strong working relationships with local agencies and community organizations in order to effectively advocate for clients' needs during planning meetings or reviews.
Assistant Clinical Supervisor
Pediatric Minds Early Childhood Treatment Center
12.2012 - 12.2017
- Collaborated with team members to translate respective treatment plans into measurable steps and benchmarks for continuous monitoring.
- Coordinated with external agencies to ensure timely access to specialized services for patients requiring additional support or interventions.
- Implemented behavioral program goals and objectives to meet insurance contract authorization for patients.
- Served as a liaison between clinicians and management, facilitating open communication channels to address concerns or areas for improvement.
Education
Master of Science - Psychology, Behavior Analysis
Capella University
Minneapolis, MNBachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CASkills
- Interpersonal Communication Skills
- Microsoft Office 365, Canva, Adobe
- Budgeting and forecasting
- Data Analysis and Reporting
- EMR: Cerner, EPIC, Athena
- Educational leadership
- Curriculum Mapping
- Performance Assessment
- Learning Management Systems
- Scheduling Coordination
- Course Management
- Team Collaboration
- Task Prioritization
- Curriculum Implementation
Certification
CLC - Certified Lactation Counselor
Accomplishments
- Achieved high evaluation survey feedback responses from medical students in terms of Curriculum Coordinator experience during school courses in the CDU College of Medicine Academic School year 2023-24.
- Supported call center team of up to 35 remote call center staff members.
- Recognized for quality patient care and service recovery within 5 months of hire in our high volume remote call center setting.
- Produced year-end reports successfully showcasing Welcome Baby Program achievements and opportunities for improvement, while budgeting a 3Million dollar grant-funded contract with First5LA.
Timeline
Pre-clerkship Curriculum Coordinator
Charles R. Drew University, College Of Medicine and Science
02.2023 - Current
Team Lead
Village Medical
07.2022 - 09.2023
Program Manager
Dignity Health, St Mary Medical Center
03.2021 - 07.2022
Graduate Teaching Assistant
Capella University
10.2020 - 01.2023
Admitting Supervisor
Dignity Health California Hospital Medical Center
08.2020 - 03.2021
Clinic Supervisor
Providence St Joseph Health
08.2019 - 09.2020
Case Supervisor
Patterns Behavioral Services
11.2017 - 08.2019
Assistant Clinical Supervisor
Pediatric Minds Early Childhood Treatment Center
12.2012 - 12.2017
Master of Science - Psychology, Behavior Analysis
Capella University
Bachelor of Arts - Sociology
University of California - Los Angeles
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