CHERYL M. CARRIGG
MacClenny
Summary
Specializing in record maintenance, daily requisitions fulfillment, and confidentiality specialized data entry. Efficient, organized, and qualified in managing inmate health information, verifying accuracy of files, and maintaining protocols for proper record management. Proficient in the use and troubleshooting of complex office equipment and computer/Data entry programs. Works with government and state agencies for disability determinations, General and Legal record requests. Qualified in processing internal rehires for the Florida Department of Corrections, completing. Verifications along with condensed reports/conduct disciplinary actions/performance evaluations. Confidentiality-minded Records Specialist with clear understanding of privacy policies and maintaining client confidentiality through file retention, maintenance and transfer of information. Utilized strong communication skills with staff and clients over five years of service.
Overview
20
20
years of professional experience
Work History
PUBLIC RECORDS SPECIALIST
Department Of Corrections
12.2021 - Current
- Receive, process, and respond to requests for public records
- Review responsive records for exempt information and apply redaction prior to release
- Review email archives for email communication response to requests
- Four years of Customer Service experience
- Develop and implement procedure, guidelines and controls for storage, retrieval, tracking, and filing of active and inactive records; ensure records are maintained and destroyed according to the adopted Records Retention Schedule
- GovQA – Government - Public Records Management
- Citrix – EMR, Electronic Medical Records
- On-Base – Enterprise Content Management System – manage electronic documents, such as medical records/personnel records
- TAB – Healthcare Organization scan and abstract of inactive medical records for medical request/Personnel Request
- Axiom Pro – All internal personnel files for uploading/viewing purposes.
- Maintained and updated records through dedicated digital database.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
- Coordinated with various departments to support cross-functional needs.
MEDICAL RECORDS TECHNICIAN/SPECIALIST
Department Of Corrections
03.2019 - 12.2021
- Works within Excel daily
- Collects files from warehouse inventory; Audits, Scans and Logs data into TAB and/or
- Excel
- 50 % Records Request: Medical records requests and delivery for disability determination, organizations, individuals, and healthcare providers
- 40 % warehouse duties: Receiving and inventorying medical records, lifting 50 pounds consistently
- 10 % Organizational Management Support: Assists in Procedural optimization
- Processes all Disability/general request, returns them to qualified inmates
- Great Customer Service Experience.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Input data into computer programs and filing systems.
- Sorted and distributed incoming and outgoing medical records.
HOMEMAKER
Stay At Home Mom
01.2017 - 03.2019
- Taking care of my children's necessities.
- Maintained entire family's schedule and organized events.
SCHOOL NUTRITIONIST
BAKER COUNTY SCHOOL BOARD
03.2016 - 12.2016
- Assist with large-scale food production, following proper meal standards, written standardized recipes and instructions, and portion control methods
- Clean and/or set up serving lines, cash stations, condiment stations, a la carte and beverage service areas, storage areas, work areas, kitchen equipment and tools
- Perform cashiering duties; use mathematics in handling student accounts and school food service funds; maintain related records; and records daily student and adult participation totals
- Observe and practice procedures for proper food safety and sanitation
- Wash dishes and utensils; assist with recycling and empty refuse as needed in the kitchen
- Clean and maintain kitchen floors
- Check out supplies from storeroom, assist with deliveries and inventory.
HOMEMAKER
Stay At Home Mom
01.2006 - 11.2015
- Taking care of my childrens needs.
- Maintained entire family's schedule and organized events.
CSR BILLING SPECIALIST
GATEWAY COMMUNITY SERVICES
01.2005 - 01.2006
- Prepared invoice for customers
- Maintain files on the financial status of customer accounts/ keep track of delinquent accounts
- Reach out to customers regarding unpaid debt
- Input customer data and payments into billing system
- Answer customer inquiries/email statements and notices of payments due.
- Excellent data entry/keyboard skills
- Schedule appointments for supervisors and directors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Secretary
Wickers Insulation
01.2004 - 12.2004
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Responded to emails and other correspondence to facilitate communication.
- Scheduled appointments for supervisor and set up meetings.
Education
High School Diploma -
PENN FOSTER HIGH SCHOOL
SCRANTON, PADENTAL ASSISTANT CERTIFICATE -
U.S CAREER INSTITUTE - DENTAL ASSISTANT
Fort Collins, CO04.2023
Skills
- SKILLS/STRENGTHS
- Proficient in Excel/Word/Adobe
- Trained in use of commercial grade scanners, printers, and other equipment
- Organized/Efficient/Initiative and problem-solving abilities
- Records Retention
- Document Scanning
- EMR Systems
- Records Destruction
- Human Resources Department Processes
- Records Handling
- Phone Answering
- Clerical Skills
- Customer Satisfaction
References
William Bennett - Assistant Warden FSP - 904-368-8701
Sherri Dugger - Family/Probate - Baker County Courthouse - 904-259-8113
Christina Williams - Correctional Administrator - 904-364-6218
Timeline
PUBLIC RECORDS SPECIALIST
Department Of Corrections
12.2021 - Current
MEDICAL RECORDS TECHNICIAN/SPECIALIST
Department Of Corrections
03.2019 - 12.2021
HOMEMAKER
Stay At Home Mom
01.2017 - 03.2019
SCHOOL NUTRITIONIST
BAKER COUNTY SCHOOL BOARD
03.2016 - 12.2016
HOMEMAKER
Stay At Home Mom
01.2006 - 11.2015
CSR BILLING SPECIALIST
GATEWAY COMMUNITY SERVICES
01.2005 - 01.2006
Secretary
Wickers Insulation
01.2004 - 12.2004
High School Diploma -
PENN FOSTER HIGH SCHOOL
DENTAL ASSISTANT CERTIFICATE -
U.S CAREER INSTITUTE - DENTAL ASSISTANT
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