Cheryl Mae R. Saracino
Malvern,PA
Summary
To join a progressive industry that supports my growth, develops my skills, and maximizes my potential.
Overview
12
12
years of professional experience
Work History
International Sales Agent
Century Property Inc.
Makati, Philippines
11.2015 - 03.2016
- Generated leads through networking, cold calls, and referrals
- Reviewed property listings, interviewed clients, showed properties, and discussed sales conditions
- Organized and attended networking events to expand professional contacts
Concierge Agent
Tower Club
Makati, Philippines
05.2013 - 03.2015
- Greeted guests entering or leaving the building, creating a pleasant environment.
- Worked closely with VIPs and celebrities, respecting their privacy.
- Managed reservations, accommodating special requests and ensuring accurate guest counts.
Senior Front Desk Agent
CSB Hotel
Manila , Philippines
09.2009 - 04.2013
- Welcomed each guest pleasantly, confirmed reservations, and verified identification.
- Worked with housekeeping to ensure rooms were ready and clean for incoming guests.
- Handled guest complaints tactfully to maintain satisfaction and protect the hotel's reputation.
Front Desk Cashier
A. Venue Hotel Suites
Makati, Philippines
03.2008 - 12.2008
- Greeted guests warmly at the front desk, engaging in friendly conversation while efficiently managing the check-in process.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Processed bills, payments, and change for guests
- Balanced cash drawer at shift end, ensuring accuracy.
Administrative Secretary
South Cental Luzon Conference
Laguna, Philippines
06.2006 - 04.2007
- Handled phone calls, responded to inquiries, and directed calls
- Created spreadsheets, documents, presentations, reports, and forms using Microsoft Office
- Monitored and responded to incoming emails.
- Created presentation materials for meetings and events
Assistant Clerk - OJT
Health Service AUP
Puting Kahoy, Cavite, Philippines
02.2006 - 06.2006
- Maintained a clean, organized work area.
- Prepared and organized files for storage, archiving, and retrieval.
- Created new folders or updated existing ones when necessary.
Assistant Secretary - OJT
Tagaytay Country Hotel
Olivarez, Tagaytay, Philippines
02.2006 - 03.2006
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
Student Secretary to the President - OJT
AUP
Cavite, Philippines
06.2004 - 10.2004
- Operated a variety of office machines including photocopiers, scanners, faxes.
- Greeted visitors warmly; directed them to the appropriate offices or personnel.
- Answered phones in a professional manner; took messages when necessary.
Assitsant Secretary Treasury Office- OJT
North Philippine Union Mission
Pasay City, Philippines
04.2004 - 05.2004
- Performed general office duties such as filing paperwork and organizing documents.
Telephone Operator - OJT
Adventist University of the Philippines
Puting Kahoy, Philippines
10.2003 - 03.2004
- Greeted callers warmly and asked how they could be assisted.
Education
Bachelor of Science - Office Administration Major in Computer
Adventist University of The Philippines
Cavite, Philippines03-2006
High School Diploma -
D-SHEP Foundation Academy
Sablayan, Philippines03-2000
Elementary Diploma -
Buenavista Elementary School
Sablayan, Philippines03-1996
Skills
- Administrative Skills
- Hospitality services
- Customer Service
- Front Desk Operation
References
References available upon request.
Timeline
International Sales Agent
Century Property Inc.
11.2015 - 03.2016
Concierge Agent
Tower Club
05.2013 - 03.2015
Senior Front Desk Agent
CSB Hotel
09.2009 - 04.2013
Front Desk Cashier
A. Venue Hotel Suites
03.2008 - 12.2008
Administrative Secretary
South Cental Luzon Conference
06.2006 - 04.2007
Assistant Clerk - OJT
Health Service AUP
02.2006 - 06.2006
Assistant Secretary - OJT
Tagaytay Country Hotel
02.2006 - 03.2006
Student Secretary to the President - OJT
AUP
06.2004 - 10.2004
Assitsant Secretary Treasury Office- OJT
North Philippine Union Mission
04.2004 - 05.2004
Telephone Operator - OJT
Adventist University of the Philippines
10.2003 - 03.2004
Bachelor of Science - Office Administration Major in Computer
Adventist University of The Philippines
High School Diploma -
D-SHEP Foundation Academy
Elementary Diploma -
Buenavista Elementary School