CHERYL N. WRIGHT
LICENSED PRACTICAL NURSE
Detroit,CO
Summary
Enthusiastic LPN eager to contribute to Patient success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care and training in practical nursing. Motivated to learn, grow and excel in the Nursing field.
Overview
20
20
years of professional experience
Work History
St. Anthony Hospital
Lakewood, CO
12.2021 - 05.2022
- Pre-admitting, admitting, and registering patients in epic upon arrival for emergency and outpatient services
- Interviewed patients or relatives to obtain demographic and financial information required to complete registration/admission process for hospital services.
- Recorded all information received accurately and timely in electronic record system
- Verified insurance benefits and explained financial information to patient or patient representative
- Collected outstanding patient portions prior to or at point of service
- Work with team members to ensure all patients are registered efficiently
- Maintaining good working relationships with internal and external customers by providing excellent customer service during each encounter
Nursing Unit Secretary
St. Anthony Hospital
Lakewood, CO
01.2021 - 05.2022
- Greets patients/visitors and directs/escorts to the desired location
- Professional communication with patient, family members, visitors, physicians, and associates
- Monitoring of Epic in order to facilitate the completion of new provider-entered orders
- Maintaining non-EMR patient records as needed to ensure availability of accurate patient information
- Responsible for inputting daily and special charges as requested
- Performance of clerical duties associated with emergency department as requested by management
- Organization of department/unit logs and coordinating of services as needed
- Prioritization of work to be completed within assigned timeframe to promote consistent patient care.
HBA/Financial Counselor
Avista Adventist Hospital
Louisville, CO
10.2018 - 12.2020
- Performed all clerical functions associated with the Health Benefit Advisor role
- Reviewed demographic/financial information attached to patient’s account
- Verified plan benefits using Epic and additional resources provided by revenue department
- Generated estimate for Outpatient Hospital /Surgical procedures prior to services being rendered
- Discussed detailed benefit information with patients for services anticipated and received
- Conducted research of billing disputes to resolve billing issues on patient’s behalf
- Maintained delivery calendar specific to Avista labor and delivery department
- Reviewed all cosmetic surgical procedure to ensure appropriate billing codes attached to account.
HBA/Scheduler
St. Anthony North Health Campus
Westminster, CO
09.2017 - 09.2018
- Responsible for scheduling imaging procedures for multiple Centura Health facilities
- Educating patient prior to arrival on any necessary test preparations
- Completion of data entry/pre-registration for all scheduled appointments,
- Reviewing all incoming orders to ensure proper testing is scheduled
- Serve as a liaison between patients, clinics, facilities, and Insurance companies to ensure accuracy of Authorizing imaging procedures prior to patient arrival
- Reviewed /verified correct insurance information was attached to patients account and verify plan benefits utilizing tools and resources available
- Preservation of patient confidentiality when contacting insurance companies to obtain authorization
- Generated an estimate if applicable for imaging test for patient prior to services being rendered
- Contacted patients to discuss/request payment in advance while accommodating their request to collect payment or set up payment arrangement for imaging services.
Scheduler/Pre
St. Anthony Hospital
Lakewood, CO
07.2014 - 09.2017
- Scheduled imaging procedures for multiple Centura Health facilities
- Completed account creation and pre-registration for all scheduled appointments for outpatient facilities
- Reviewed all incoming orders to ensure proper scheduling was achieved
- Handled large call volume in call center that averaged 300-400 calls per day
- Maintained established pre-registration standards set forth by management team
- Participated in shared responsibility of providing education and training with new and existing co-workers through mentorship program
- Worked in other hospital departments to fill in staffing gaps as needed
- Educated patients prior to arrival on any necessary test preparations
- Worked in collaboration with appropriate entities to obtain valid diagnosis codes, CPT codes and any supportive documentation for all procedures
- Maintained good working relationships with internal and external customers by providing excellent customer service during each encounter
- Maintain patient confidentiality in accordance with federal HIPAA regulations.
Office Specialist Lead
St. Anthony North Family Medicine Residency
Westminster, CO
05.2013 - 07.2014
- Aided in managing the daily operations of a Family Medicine Residency clinic that serviced on average120-180 patients daily
- Ordered & maintained equipment and supplies necessary to provide quality patient care
- Responsibly managed 12 Office Specialist staff in accordance with Centura policies, procedures, and work guidelines to ensure completion of daily workload
- Created, maintained and distribute all schedules for office specialist staff
- Maintained edits in Kronos payroll system
- Reconcile daily/monthly cash deposit reports to assure proper allocation of patient payments
- Initial contact person for all incoming patient issues /complaints
- Provided service recovery and issue resolution
- Responded to social media comments/complaint in regard to FMC Clinic as needed
- Assisted direct manager with all PFD quarterly and yearly reviews for office specialist team
- Assisted staff with development of performance goals and objectives
- Provided coaching and real time feedback to staff, to ensure patient satisfaction goals were tied to day to day interactions
- Worked to develop training/reference manual for all job duties associated with office specialist staff
- Piloted creation and rollout of Master Scheduler position which was created to maintain schedule for 40+ providers and continued to fill in as back up to that position
- Assisted with on boarding of new resident physicians, and all other team members
- Worked in clinic front office areas daily during times of high volume or need for coverage.
Office Specialist II
St. Anthony North Family Medicine Residency
Westminster, CO
11.2007 - 04.2013
- Assisted patients with scheduling appropriate appointment according to designated PCP care team
- Assembled and verified demographic information to ensure proper billing of insurance
- Review of encounter forms for proper codes and documentation in medical record prior to turning over to in house billing department
- Preparation of medical records to assure all documentation necessary for schedule appointment
- Seek out aphysician to complete documentation for patient care
- Work with Him team to merge duplicate medical record accounts
- Performed audit of clinic environment to assure JACHO compliance
- Responsible for reporting HIPAA violations to corporate privacy officer
- Coordinated with care management team, and financial counselor to provide patient with all resources necessary for optimal care
- Rotated through office call center on a weekly basis
- Registration of patients using LSS/Meditech EMR system
- Member of PCMH steering committee, worked with an interdisciplinary team to obtain Level III PCMH status from National Council on Quality Assurance.
Education
LPN License - Practical Nursing
Emily Griffith Technical College
Denver, CO12.2021
Certification - Nursing Assistance
Ann Rose School-Nursing Arts
Westminster, CO12.2020
QMAP Certification - Qualifed Medication Administration Personnel
Colorado Department of Public Health & Enviroment
Westminster, CO 03.2018
GED -
Franklin Adult Education
Detroit, MI02.1998
Diploma - Medical Assisting
Detroit Business Institute - Downriver
Riverview, MI10.1997
Skills
- Communication skills
- Teamwork oriented
- Solution-focused
- Positive attitude
- Flexibility
- Efficient and Detail-Oriented
- Correcting Discrepancies
- Critical thinking
- Multi-Tasking and Prioritization
- IV Insertion
- Sterile Procedures and Techniques
- Administering Immunizations
- Patient Care and Monitoring
- Vitals Collection and Documentation
- Performing Urinalysis
- Phlebotomy Functions
- EMR Systems
Timeline
St. Anthony Hospital
12.2021 - 05.2022
Nursing Unit Secretary
St. Anthony Hospital
01.2021 - 05.2022
HBA/Financial Counselor
Avista Adventist Hospital
10.2018 - 12.2020
HBA/Scheduler
St. Anthony North Health Campus
09.2017 - 09.2018
Scheduler/Pre
St. Anthony Hospital
07.2014 - 09.2017
Office Specialist Lead
St. Anthony North Family Medicine Residency
05.2013 - 07.2014
Office Specialist II
St. Anthony North Family Medicine Residency
11.2007 - 04.2013
LPN License - Practical Nursing
Emily Griffith Technical College
Certification - Nursing Assistance
Ann Rose School-Nursing Arts
QMAP Certification - Qualifed Medication Administration Personnel
Colorado Department of Public Health & Enviroment
GED -
Franklin Adult Education
Diploma - Medical Assisting
Detroit Business Institute - Downriver
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