CHERYL POIRIER
Irvine,CA
Summary
Dynamic professional with extensive experience in managing customer interactions and resolving issues to enhance the overall customer experience. Proven ability to leverage exceptional communication skills and empathy to cultivate strong relationships, resulting in increased customer loyalty. Consistently recognized for maintaining high levels of customer satisfaction and driving positive outcomes in challenging situations. Committed to delivering outstanding service and contributing to team success through a customer-centric approach.
Overview
25
25
years of professional experience
Work History
Car Rental Manager/Owner
Thinkucan LLC
Irvine, CA
01.2023 - Current
- Managed daily operations of car rental fleet, ensuring optimal vehicle availability and condition.
- Communicate with customers in a prompt manner answers questions and concerns
- Developed and implemented efficient rental procedures to enhance customer service experiences.
- Trained and mentored staff on operational best practices and customer engagement techniques.
Entrepreneur
Associates in the Green Energy Field
Irvine, CA
01.2013 - 01.2018
- Accomplished top rank in a renewable energy company and a health company. Built the largest team in New England, consisting of 1,000's of sales and reps and 10's thousands of customers.
- Featured in MLM Nation
- Featured in Success From Home Magazine
- Coached and trained others with the skills to achieve their dreams and goals with personal and professional development.
- Scheduled and coached our team with weekly coaching webinars and live events
- Traveled and spoke at local and national events
Part Owner/Account Manager
New England Fitness Compound
Worcester, MA
10.2012 - 11.2014
- Helped open new gym business. Implemented database system for client enrollments. Initiated and maintain website and advertising for gym.
Executive Office Manager
Install Plus
Auburn, MA
06.2009 - 09.2012
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed incoming and outgoing calls. Scheduled and confirmed installation appointments with 4 crews.
Account Manager
Hi-Tek Balancing
Lunenburg, MA
06.2006 - 06.2008
- Received and screened a high volume of internal and external communications, including email and managed daily office operations. Maintained and updated Website. Implemented website advertising pay per clicks. Initiated ISO program.
Account Manager
Davis Design
Gardner, MA
06.2001 - 05.2006
- Addressed customer questions and concerns regarding booth design/project.
- Worked closely with the Executive Sales team to implement project design from start to finish.
- Completed trade show forms for clients and traveled to events for booth setup and teardown.
Education
Bachelor of Science - Communicates/Media Graphic Design
Fitchburg State College
Gardner, MA01.2001
Associate of Science - Computer Information Systems
Mount Wachusett Community College
Fitchburg, MA01.1996
Skills
- Strong leader
- Team leadership
- Marketing Skills
- Dedicated team player
- Strong interpersonal skills
- Customer Oriented, self directed
- Proficient with branding, social media and blogging
- Results-oriented
- Empowering and Inspiring others
- Computer skills with Microsoft Office, Website branding
- Operations management
- Experienced Entrepreneur
Accomplishments
- Business Development
- Customer Relations- Achieved high ratings for customer service in business
- Project Management:
- Initiated new database system, which resulted in streamline data entry for balancing technicians.
Timeline
Car Rental Manager/Owner
Thinkucan LLC
01.2023 - Current
Entrepreneur
Associates in the Green Energy Field
01.2013 - 01.2018
Part Owner/Account Manager
New England Fitness Compound
10.2012 - 11.2014
Executive Office Manager
Install Plus
06.2009 - 09.2012
Account Manager
Hi-Tek Balancing
06.2006 - 06.2008
Account Manager
Davis Design
06.2001 - 05.2006
Associate of Science - Computer Information Systems
Mount Wachusett Community College
Bachelor of Science - Communicates/Media Graphic Design
Fitchburg State College