Cheryl Walker
Shawnee,KS
Overview
22
22
years of professional experience
Work History
Customer Service / Sales Agent
Mass Drive Insurance
Boston, MA
07.2023 - 11.2024
- Educated customers on product features and technical details to highlight benefits.
- Answered customer questions about products and services and recommended appropriate solutions.
- Provide customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Developed detailed estimates reflecting unique client needs.
Property & Casualty Insurance Agent
CDK Global/Salty Dot Insurance
Salt Lake City, UT
03.2022 - 07.2023
- Quoted personal lines insurance across various communication channels, achieving sales targets by bundling products and maintaining regular client follow-ups
- Collaborated with multiple carriers to facilitate underwriting and specialized solution selling, ensuring optimal client satisfaction
- Managed client accounts by providing essential information, conducting policy reviews, and implementing policy changes and additions
Property & Casualty Insurance Agent
Mylo, a Lockton Company
Leawood, KS
10.2017 - 03.2022
- Educated and counseled clients on personal lines products and carrier options through outbound and inbound calls, while managing data entry tasks
- Achieved a personal and departmental milestone by selling over $100K in premium in March 2021
- Developed a carrier data spreadsheet to serve as a resource for agents, enhancing efficiency and accessibility
Licensed Insurance Agent/Life & Health
Select Quote Senior
Leawood, KS
08.2016 - 09.2017
- Conducted daily prospecting calls to generate new business opportunities within the Medicare healthcare product sector, enhancing customer outreach and engagement
- Identified and analyzed the healthcare insurance needs of Medicare recipients, providing tailored solutions to meet individual client requirements
Account Manager
AT&T/YP
Overland Park, KS
04.2003 - 06.2016
- Executed numerous sales and prospecting calls to both existing and potential clients to enhance print and internet marketing strategies
- Identified and analyzed customer needs to formulate effective marketing strategies, resulting in improved client engagement and satisfaction
- Collaborated with team members to achieve sales objectives and demonstrated proficiency in utilizing various software applications and communication products
Education
A.A. - Business Administration
St. Louis Community College
St. Louis, MOSkills
- Communication skills
- Client account management
- Relationship building
- Call center experience
- Client relationship management
- Live chat support
Timeline
Customer Service / Sales Agent
Mass Drive Insurance
07.2023 - 11.2024
Property & Casualty Insurance Agent
CDK Global/Salty Dot Insurance
03.2022 - 07.2023
Property & Casualty Insurance Agent
Mylo, a Lockton Company
10.2017 - 03.2022
Licensed Insurance Agent/Life & Health
Select Quote Senior
08.2016 - 09.2017
Account Manager
AT&T/YP
04.2003 - 06.2016
A.A. - Business Administration
St. Louis Community College
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