Summary
Overview
Work History
Education
Skills
Training And Education
Prior Employment
Employment Objective
Affiliations
References
Timeline
Generic

CHERYLYNN MULLER

Port Charlotte

Summary

Customer Service Agent

I relocated to Port Charlotte, Florida in 2022. I am experienced at providing excellent customer service and office support, and I would like to join your team and contribute my skills, knowledge and strong work ethic to help meet the goals of your organization and take on the challenge of a new career that would highlight my many years of excellent customer service and interaction. I am enthusiastic and a good communicator, I enjoy helping people and working as part of a team. A strong contributor, and I willingly assist in capacities beyond my area of responsibility. Recognized for always giving 100% to my job, I am punctual, dependable and goal oriented. In the past 15 years with my current employers, I have never called in sick. Committed and conscientious, I find answers and build productive relationships with customers, colleagues and supervisors. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

16
16
years of professional experience

Work History

Receptionist

Suncoast Chiropractic
Port Charlotte
06.2025 - Current
  • Managed front desk operations and greeted visitors warmly.
  • Handled incoming calls and routed them to appropriate departments.
  • Scheduled appointments and maintained the calendar for staff meetings.
  • Ensured a clean and organized reception area for optimal visitor experience.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed payments and updated accounts to reflect balance changes.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated daily log book with information about visitors entering the premises.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Investigated and analyzed client complaints to identify and resolve issues.

Administrative Assistant

Einstein Construction Group, LLC
New Smyrna Beach
10.2024 - 05.2025
  • Managed correspondence, ensuring timely communication with clients and contractors.
  • Organized project documentation and maintained accurate filing systems for easy access.
  • Facilitated supply ordering and inventory management to support daily operations.
  • Supported project teams by tracking progress and updating project management tools.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and maintained filing systems for confidential documents and records.

Payroll Specialist II

ConnectPay USA
East Syracuse
08.2022 - 12.2024
  • Process payroll for all employees using specialized software tools.
  • Ensure compliance with federal and state payroll regulations and tax laws.
  • Review and verify timekeeping records for accuracy and completeness.
  • Respond to employee inquiries regarding payroll issues and discrepancies.
  • Maintain confidential employee payroll records in secure systems.
  • Assist in year-end reporting activities, including W-2 preparation and distribution.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Onboarded new employees in time reporting and payroll systems.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
  • Processed garnishments, child supports, and levies in accordance with federal and state laws.
  • Handled the setup and validation of direct deposit instructions for employees.
  • Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
  • Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
  • Responded to employee inquiries regarding payroll and timekeeping.

Administrative Assistant

Hall and Dettor, Certified Public Accountants, LLP
Fayetteville
06.2009 - 08.2022
  • Coordinated office schedules and meetings for project managers and team members.
  • Managed correspondence, ensuring timely communication with clients and contractors.
  • Organized project documentation and maintained accurate filing systems for easy access.
  • Facilitated supply ordering and inventory management to support daily operations.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors and provided general information about the company.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

Certification -

QuickBooks And Microsoft Word

Business and Accounting

Syracuse University

High School Diploma -

Brentwood High School
Brentwood, NY

Skills

  • Bookkeeping
  • Front desk management
  • Appointment scheduling
  • Customer inquiries handling
  • Data entry accuracy
  • Confidential record keeping
  • Office communication
  • Inventory management
  • Document organization
  • QuickBooks data entry
  • Payroll functions
  • Client invoicing
  • Payments & bills
  • Scheduling
  • Project management
  • Analytical thinking
  • Flexibility
  • Compute tax deductions
  • Assist walk-in clients
  • Bank transactions
  • Create & maintain databases
  • Collect, count and disburse money
  • Client relations
  • Accuracy and precision
  • Communication / interpersonal skills
  • Organized
  • Meeting goals and timelines
  • Manage electronic filing systems
  • Team leadership
  • Collaborative
  • Dedicated and reliable
  • Detail oriented
  • Microsoft Teams
  • Microsoft Excel
  • Microsoft Word
  • QuickBooks
  • 1099-etc Payroll Software
  • QuickBooks Online
  • Thomson Reuters Onvio
  • Peachtree Accounting
  • Doc Express
  • BoxCom
  • Timekeeping verification
  • Payroll processing
  • Problem solving
  • Attention to detail
  • Professional demeanor
  • Effective collaboration
  • Client assistance
  • Multi-line telephone skills
  • Office equipment operations
  • Multitasking and prioritization
  • Front desk operations
  • Supply management
  • Data entry
  • Positive and professional
  • Phone etiquette
  • Business correspondence
  • Meticulous and organized
  • Scheduling appointments
  • Calendar management
  • Multi-line phone system operation
  • Data inputting
  • Technical support
  • Calm demeanor
  • Office supply inventory control
  • Clerical support
  • Customer and client relations
  • Telephone skills
  • Security awareness
  • Mail distribution
  • Organization skills
  • Mail handling
  • Document control
  • Recordkeeping and bookkeeping
  • Service-oriented mindset
  • Professional and polished presentation
  • File management
  • PC proficient
  • Office administration
  • Documentation and reporting
  • Greeting and seating clients
  • Time management
  • Schedule management
  • Reception desk management
  • Verbal and written communication
  • Correspondence management
  • Office management
  • Multi-line telephone operation

Training And Education

  • Certification in QuickBooks and Microsoft Word
  • Attended Syracuse University and Suffolk County Community College, Courses included Business and Accounting
  • Graduate of Brentwood High School, Brentwood, NY

Prior Employment

Prior employment included 10+ years in retail management and banking.

Employment Objective

Customer Service Agent

Affiliations

  • Served on the HSA for my children's school as the treasurer for 9 years.

References

References available upon request.

Timeline

Receptionist

Suncoast Chiropractic
06.2025 - Current

Administrative Assistant

Einstein Construction Group, LLC
10.2024 - 05.2025

Payroll Specialist II

ConnectPay USA
08.2022 - 12.2024

Administrative Assistant

Hall and Dettor, Certified Public Accountants, LLP
06.2009 - 08.2022

Certification -

QuickBooks And Microsoft Word

Business and Accounting

Syracuse University

High School Diploma -

Brentwood High School

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CHERYLYNN MULLER