Cheryne A. Peters
Erie Insurance Group
Erie,PA
41
years of professional experience
Professional with strong background in servicing Agents, prepared to excel in a specialized role. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in resolving issues efficiently, and delivering high-quality service. Known for reliability, problem-solving abilities, and proactive approach in fast-paced environments.
Work History
Senior Policy Servicing Specialist
37 Years 3 Months- Prepare, Rate and Enter Surety applications, Renewals and Endorsements. Verify data for accuracy and quality control.
- Contact agents as needed to obtain or correct information
- Worked closely with Sherri Morrison in creating One Note Surety Training materials for new processing staff, improving onboarding efficiency and knowledge retention.
- I assin new Agent Power of Attorney Paperwork and maintain their records and update the Agent Power of Attorney master list.
- I was instrumental in transferring all physical paper Agent Power of Attorney documentation into a more organized, legible electronic format within our Sharepoint site.
- In finding that Erie was paying out claims for Surety Bonds because cancellation requirements were not being met, I was part of a team that researched Non Payment Cancellations procedures in the Billing section that affected Bonds. We worked closely to ensure that Surety Bond cancellation requirements are upheld. Our team created automated mailing procedures for Non Payment cancellations of Surety Bonds that have a requirement of notice being received by Certified Mail. As well as system edits to stop the cancellation of Surety Bonds that are Non-Cancellable for any reason up to and including Non-Payment of premium. These procedures and edits have lessened our claims burden for Surety Bonds.
- As a past Surety Underwriting assistant I have pulled personal credit reports and understand how to interpret them with an understanding of confidentiality, privacy and appropriate handling of sensitive information.
- I have also learned processing of the Business Catastrophe Liability line of Business . I help with processing of their Renewals on a regular basis.
- I have gone through the training class for Ultraflex Liability application rating and entry. Allowing me to help that section in the processing of UltraFlex applications for nearly a year until the implementation of the ErieSecure Business policy.
- I am a current Notary Public for Erie, County.
- I am Self-motivated, with a strong sense of personal responsibility.
- Developed strong rapport with Agents with clear communication skills, empathetic listening abilities.
GENERAL
4 Months- Assist customers with their purchases as well as answering questions. Run Service Desk.
2nd ASSISTANT MANAGER
3 Years- Duties included opening store, making sure cash registers were balanced at beginning and end of each employees shift. Getting orders ready for manager to place. Accepting and signing for all vendor deliveries. Run cash register when necessary.
Education
- General Studies
Computer Programming - BASIC, COBOL and RPG II Computer programming languages.
- Excel
No Degree - Business Management
Tax Accounting And Preparation - Tax Accounting
Project Management - Project Management
Skills
Self Motivated
Highly Trainable
Attention to detail
Insurance Processing
Meets/Exceeds goals
Bond Processing
Microsoft Excel
Word
Power Point
Employee Training
STRENGTHS
- MOTIVATED
- PROFICIENT CUSTOMER SERVICE
- SERVES AS UNDERWRITING LIAISON IN BONDS
- TRAINING BOND EMPLOYEES
- HIGHLY TRAINABLE, LEARNED MULTIPLE LINES OF COMMERCIAL BUSINESS
- DETAIL ORIENTED
Timeline
Senior Policy Servicing Specialist
Erie Insurance Group
05.1989 - CurrentRead More
GENERAL
Kmart Discount
01.1989 - 05.1989Read More
2nd ASSISTANT MANAGER
Country Fair Convenience Store
01.1986 - 01.1989Read More
Fort LeBouf Night School
from Excel
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Tech Memorial High School
from General Studies
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Mercyhurst
No Degree from Business Management
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H & R Block
Tax Accounting And Preparation from Tax Accounting
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Penn State Behrend
Project Management from Project Management
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