Summary
Overview
Work History
Education
Skills
Timeline
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Cheryon Franks

Philadelphia

Summary

Resourceful and dependable professional with experience in customer service, administrative support, and operations. Skilled in managing high-volume tasks with accuracy, from coordinating passenger services in the airline industry to handling client records and scheduling in healthcare. Known for strong communication, problem-solving, and organizational abilities, with a proven ability to perform under pressure while maintaining professionalism and empathy.

Overview

10
10
years of professional experience

Work History

Mail Handler

United States Postal Service
10.2020 - 01.2024
  • Processed and distributed first-class, priority, and express mail using USPS sorting systems to ensure accurate and on-time delivery.
  • Maintained 99%+ accuracy rate while meeting productivity goals in a high-volume, fast-paced logistics environment.
  • Collaborated with team members to achieve daily and shift-based distribution deadlines in compliance with USPS regulations.
  • Utilized material handling equipment and physical strength to safely move, load, and organize packages ranging from light parcels to 70+ pounds.
  • Demonstrated adaptability and efficiency by meeting strict performance metrics under shifting operational demands.

Customer Service Representative

Piedmont Airlines
09.2016 - 10.2020
  • Assisted passengers with flight check-in, boarding passes, re-routing, and travel inquiries, delivering clear and timely information.
  • Ensured compliance with FAA regulations, TSA security requirements, and American Airlines operational policies, prioritizing passenger safety and regulatory standards.
  • Coordinated with the Help Desk and Operations Control Center to resolve complex issues involving flight disruptions, re-routing, ticket adjustments, and passenger amenities.
  • Oversaw and facilitated boarding, gate changes, flight close-outs, and deplaning processes, ensuring efficiency and adherence to airline timelines.
  • Delivered exceptional customer service under high-pressure conditions, maintaining professionalism while handling delays, cancellations, and passenger concerns.

Receptionist

Always Independent Home Care
07.2013 - 09.2016
  • Managed front desk operations, including multi-line phones, client scheduling, greeting visitors, and processing mail/faxes.
  • Processed and verified insurance claims, authorizations, and client eligibility to support accurate billing and seamless service delivery.
  • Maintained confidential client records in compliance with HIPAA standards, ensuring accurate documentation and reporting.
  • Assisted with caregiver scheduling and coordination, aligning staff availability with client needs to optimize service.
  • Provided compassionate customer service by resolving client and family inquiries and supporting a positive care environment.
  • Streamlined daily office operations through proactive administrative support, improving workflow and efficiency.

Education

Certificate of Technical Studies - Medical Assistant

Lincoln Technical Institute
Philadelphia, PA
09-2008

High School Diploma -

Overbrook High School
Philadelphia, PA
06-2002

Skills

  • Patient Care & Safety
  • Basic Medical Terminology
  • Electronic Medical Records (EMR)
  • Vital Signs & Patient Monitoring
  • Privacy / HIPAA Compliance
  • Patient Advocacy & Support
  • Enthusiastic Caregiver
  • First Aid / CPR / AED Certified
  • Strong Communication & Interpersonal Skills
  • Customer Service & Conflict Resolution

Timeline

Mail Handler

United States Postal Service
10.2020 - 01.2024

Customer Service Representative

Piedmont Airlines
09.2016 - 10.2020

Receptionist

Always Independent Home Care
07.2013 - 09.2016

Certificate of Technical Studies - Medical Assistant

Lincoln Technical Institute

High School Diploma -

Overbrook High School

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Cheryon Franks