Cheryonta Johnson
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Benefits Advisor
Go Health LLC
Chicago, IL
08.2016 - 01.2024
- Reviewed contracts with outside vendors providing services related to employee benefits administration.
- Developed presentations to educate employees about their benefits packages.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
- Managed communications between insurance companies, employers and employees regarding plan details.
- Researched new products and services available from providers to ensure the best value for the company's benefit offerings.
- Collaborated with vendors to troubleshoot any discrepancies or issues related to billing or enrollment procedures.
- Assessed requests for special accommodations due to medical conditions or disabilities when determining eligibility for certain benefits.
- Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
- Developed and managed benefit plans for clients to ensure compliance with applicable laws.
- Conducted in-depth analyses of employee benefit plans, including health care, retirement, and other benefits.
- Analyzed trends in employee utilization of benefits to identify areas for improvement or cost savings opportunities.
- Provided advice on a variety of topics related to employee benefits such as eligibility requirements and premium payments.
- Ensured all documents pertaining to employee benefit plans were maintained accurately and securely.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Developed and evaluated methods and techniques for selecting, promoting and training workers.
Customer Service Representative
Harpers Restaurant
Charlotte, NC
09.2007 - 01.2010
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Some College (No Degree) - Business Administration And Management
DeVry University
Charlotte, NCSkills
- Benefits Administration
- Employee Relations
- Task Prioritization
- Adaptability
- Effective Communication
- Job Description Development
- Adaptability and Flexibility
- Continuous Improvement
- Professionalism
- Problem-solving aptitude
- Written Communication
- Regulatory Compliance
- Team Collaboration
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Reliability
- Self Motivation
- Teamwork and Collaboration
- Professional Demeanor
Certification
Health Insurance License and Life Insurance License
Affiliations
- Active Reading and Traveling
References
References available upon request.
Timeline
Sr. Benefits Advisor
Go Health LLC
08.2016 - 01.2024
Customer Service Representative
Harpers Restaurant
09.2007 - 01.2010
Some College (No Degree) - Business Administration And Management
DeVry University
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