Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ches Jackson

Summary

Natural leader experienced in driving team success by motivating team members to increase operational efficiency and client satisfaction. Record of performance in meeting organizational objectives with excellent interpersonal skills to work well with others in both supervisory and support staff roles. Detail-oriented with strong organizational skills. Ability to accurately handle multiple projects simultaneously.

Overview

5
5
years of professional experience

Work History

NFL Client Manager

Independent Management
06.2023 - 08.2024
  • Managed multiple client projects simultaneously, ensuring all were delivered on time, within scope, and met client expectations.
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Streamlined processes, reducing lead time and improving client satisfaction.

Public Relations Assistant

Revjlo Charities
11.2020 - 08.2021
  • Worked closely with donors to develop consistent messaging across platforms and departments.
  • Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
  • Assisted with planning, development and implementation of company projects and programs.
  • Provided excellent client service with regular communication updates and prompt responses to inquiries.

Accounts Receivable Intern

CSU Howes Street Business Center
06.2019 - 08.2019
  • Effectively balanced internship responsibilities with collegiate football, demonstrating strong organizational and multitasking abilities.
  • Utilized Excel to track payment statuses, analyze collection data, and generate reports for senior management.
  • Facilitated effective communication between the finance department and clients, fostering strong business relationships.
  • Maintained confidentiality of sensitive financial information, adhering to company policies and legal regulations at all times.

Education

B.A. in Communication Studies, Business Administration -

Colorado State University
Fort Collins, Colorado
05.2023

Skills

  • Project Planning & Execution: Expertise in developing project plans, defining scope, setting milestones, and delivering projects on time and within budget
  • Stakeholder Management: Adept at communicating with stakeholders, understanding their needs, and ensuring alignment throughout the project lifecycle
  • Leadership & Team Management: Proven ability to lead cross-functional teams, delegate tasks effectively, and inspire team members to achieve project goals
  • Risk Management: Skilled in identifying potential risks, developing mitigation strategies, and ensuring project continuity
  • Budget Management: Experience in managing project budgets, forecasting costs, and optimizing resource allocation
  • Process Improvement: Continuously seeks to improve processes, enhance efficiency, and drive successful outcomes
  • Project Management Tools: Proficient in Microsoft Project, Asana, Trello, Monday and Jira for project tracking and task management
  • Data Analysis: Advanced skills in Microsoft Excel for data analysis, budgeting, and financial forecasting
  • Communication Tools: Experienced with Slack, Microsoft Teams, and Zoom for effective communication and collaboration

Accomplishments

  • Increased Client Retention: Achieved a 15% increase in client retention by enhancing client communication and providing tailored project solutions.
  • Project Success Rate: Led multiple client projects to successful completion with a 100% on-time delivery rate.
  • Process Efficiency: Contributed to a 10% improvement in payment turnaround times by optimizing invoice processes during internship.

Timeline

NFL Client Manager

Independent Management
06.2023 - 08.2024

Public Relations Assistant

Revjlo Charities
11.2020 - 08.2021

Accounts Receivable Intern

CSU Howes Street Business Center
06.2019 - 08.2019

B.A. in Communication Studies, Business Administration -

Colorado State University

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Ches Jackson