Ches Lemmert
Tyler,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic Sales Professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager
Helena Agri-Enterprises, LLC
Greenville, TX
04.2023 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Developed strategies to increase customer satisfaction and loyalty.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Managed staff scheduling, hiring and training processes.
- Established and built customer relationships through targeted outreach and initiatives.
- Organized professional development programs for employees at all levels of the organization.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed competitors and market trends to facilitate business growth.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Identified opportunities for process improvement initiatives within the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Delivered products to customer locations on time.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Turf and Ornamental Sales
Helena Chemical Company
Greenville, Tx, TX
08.2008 - 04.2023
- Provided advice on products, services, and promotions to customers.
- Greeted customers and provided excellent customer service.
- Answered customer inquiries regarding prices, availability, and product features.
- Assisted customers in selecting items to meet their needs.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
Counter Salesperson
Estes Incorporated
Tyler, TX
02.2005 - 08.2008
- Resolved discrepancies between customer orders and actual deliveries.
- Provided advice on products, services, and promotions to customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Processed credit card payments securely according to established policies and procedures.
- Performed regular inventory checks to ensure stock levels were maintained.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided excellent customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Ensured shelves were stocked with the correct merchandise.
- Answered customer inquiries regarding prices, availability, and product features.
- Assisted customers in selecting items to meet their needs.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
Warehouse Manager
Helena Chemical Company
Tyler, TX
03.2001 - 01.2005
- Established and maintained good relations with customers, vendors and transport companies.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Identified opportunities to reduce cost and improve productivity.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Resolved customer complaints related to product quality or delivery issues.
- Operated forklifts to fill or empty overhead spaces.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Communicated regularly with other departments regarding supply chain activities.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Drafted policies related to storage space utilization and distribution operations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Implemented and planned warehouse safety and security programs and activities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Prepared inventory for shipment by attaching tags and labels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Driver
Helena Chemical Company
Tyler, TX
05.1999 - 02.2001
- Reviewed delivery documents and orders and reported errors to supervisor.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered goods to specified destinations in a timely manner.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Notified customers of delays to decrease calls to support.
- Processed shipment documents neatly and efficiently for each load.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Kept accurate logs of all deliveries and trips.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Operated pallet jacks to move inventory within the warehouse.
- Followed established safety procedures when loading and unloading freight from delivery trucks.
Dispatcher
Clarksville Oil and Gas Supply
Tyler, TX
06.1998 - 05.1999
- Scheduled loads according to priority and available equipment.
- Ordered supplies or equipment to issue to personnel.
- Tracked changes in computer system to keep records current and accurate.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
- Advised personnel about accidents, weather conditions or other hazards.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Answered customer requests with information about product availability, shipping information and status updates.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Relayed work orders, messages or information using telephones or two-way radios.
- Received or prepared work orders.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Prepared daily work and run schedules.
Education
Bachelor of Science - Ag Economics / Horticulture
Texas A&M University - Commerce
Commerce, TX05-1998
Skills
- Sales Professional
- Coaching and Mentoring
- Customer Service
- Relationship Building
- Sales Development
- Relationship Building and Management
- Sales Management
- Sales Expertise
- Dependable
- Relationship Management
- Team Player
- Customer and Vendor Relations
- Customer Relationships
- Friendly
- Approachable
Affiliations
- Enjoy Fishing and Hunting with My Son
- Enjoy Spending time with Family
Accomplishments
- 2012 Awarded Bulldog award
- 2018 Marubeni award 2018
- 2020 HPG Sales Person of the year
Certification
- Northeast Texas Nursery Growers Board Memeber 2008 - 2021
- Texas Department of Ag Pesticide Applicators License 2001 - Present
Timeline
Branch Manager
Helena Agri-Enterprises, LLC
04.2023 - Current
Turf and Ornamental Sales
Helena Chemical Company
08.2008 - 04.2023
Counter Salesperson
Estes Incorporated
02.2005 - 08.2008
Warehouse Manager
Helena Chemical Company
03.2001 - 01.2005
Driver
Helena Chemical Company
05.1999 - 02.2001
Dispatcher
Clarksville Oil and Gas Supply
06.1998 - 05.1999
Bachelor of Science - Ag Economics / Horticulture
Texas A&M University - Commerce
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