Cheseree Strong
Las Vegas,NV
Summary
Personable and dedicated Representative with extensive experience in Customer Service industry. Proven skill in establishing rapport with clients. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service
Telus International
Las Vegas, NV
09.2021 - 11.2023
- Identified trends in social media use, questions and concerns to help social media team optimize experiences.
- Review videos and posts according to the social network’s policies, and clients request.
- Uphold a high standard of accuracy and quality while fulfilling job responsibilities
- Enforced commenting rules and deleted interactions with bullying or harassment.
Outbound Agent
Hilton Grand Vacations
Las Vegas, NV
12.2019 - 06.2020
- Maintained strong call control and quickly worked through scripts to address problems.
- Seized opportunities to upsell products, maximizing revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Assistant Manager
BevMo, Beverages, More
San Jose, CA
10.2016 - 08.2019
- Analyzed business performance data and forecasted business results for upper management.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Met or exceeded fiscal sales goals by 10% every quarter, maximizing operating budgets.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Maintained store staff by recruiting, orienting and training employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Personal Assistant
Home Supportive Services
San Mateo, CA
12.2011 - 05.2015
- Administered medication, upheld personal hygiene and other activities of daily living.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Accompanied clients to doctors' offices or on other trips outside home.
- Maintained records of patient care, progress or problems to report and discuss observations.
Customer Service Manager
Smith’s
Reno, NV
01.2007 - 12.2011
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Led team engagement to assist cross-functional departments and achieve goals.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Education
GED - Diploma -
Las Vegas High/Adult School
Skills
- Savvy with modern technologies
- Upselling proficiency
- Organization
- Detail-oriented and efficient in providing customer service in adverse situations
- Conflict resolution
- Good work ethic
- Phone etiquette
- Focused on customer satisfaction
- Meticulous attention to detail
Certification
- Leadership Essentials, Bevmo, Beverages & More-2019
- Creating Customer Centric Environment, Bevmo, Beverages & More - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
And know that I am with you always; yes, to the end of time.
Jesus
Timeline
Customer Service
Telus International
09.2021 - 11.2023
Outbound Agent
Hilton Grand Vacations
12.2019 - 06.2020
Assistant Manager
BevMo, Beverages, More
10.2016 - 08.2019
Personal Assistant
Home Supportive Services
12.2011 - 05.2015
Customer Service Manager
Smith’s
01.2007 - 12.2011
GED - Diploma -
Las Vegas High/Adult School