Franceska Gustave

· Raised awareness of key issues reduced stigma surrounding mental health issues through public speaking, education, and community outreach.

· Connect companies with struggling morale to Seize The Light.

· Write 2 articles per month, supporting Seize the Light's podcast to discuss all topics surrounding mental health

· Manage and support social media's content creation

· Forecasted, tracked expenses + other business finances within Microsoft Excel.

· Liaised with clients - networking + maintaining strong relationships with brands.

· Managed daily schedule, appointments, calendars, meetings, content creation, and promotional activities.

· Organized racks + shelves to maintain visual appeal, engage customers, and promote specific merchandise.

· Built relationships with customers to encourage repeat business.

· Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

· Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

· Advised up to 20 students per school year with academic, career, and personal concerns while providing leadership

· Reported all unusual incidents to supervisor and program director, provided support and training for future Resident Assistants.

· Created programs biweekly that encourage conversation on topics such as racial and social justice, mental health issues, bystander intervention, and intercultural engagement.

· Facilitated conflict resolution between residents when necessary.

· Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.

· Supported students aged 3-10 years old in developing social skills through structured activities and positive reinforcement techniques.

· Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.

· Enhanced student understanding by implementing creative activities and interactive teaching methods.

· Assisted in distance learning during peak of pandemic.

· Managed high-stress situations, maintained professionalism under pressure and conflict.

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

· Served as assistant to all administrative personnel and acted as first point of contact for visitors and customers.

· Performed various administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors.

· Graded assignments and reported individual progress to teacher—phlebotomy in vocational school.