Summary
Overview
Work History
Education
Skills
Timeline
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Cheslee Ladewig

FOLEY

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Loxley Animal Hospital and Camping World. Excelled in enhancing client satisfaction and streamlining operations, leveraging top-notch organization skills and a professional demeanor. Achieved significant improvements in efficiency and client relations by adeptly managing schedules and resolving conflicts, demonstrating a commitment to excellence and a proactive approach to challenges.

Overview

2025
2025
years of professional experience

Work History

Receptionist/Vet Tech

Loxley Animal Hospital
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Cabana Manager

Cobalt's Cabana
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Salesperson/Appointment Setter

Camping World RV Sales
12.2023 - 05.2024
  • Prioritized tasks effectively to manage competing demands and complete assignments on time without compromising quality of work.
  • Organized office supplies inventory management system, reducing costs associated with excess ordering or stock shortages.
  • Liaised between departments to facilitate clear communication channels regarding pertinent announcements or updates affecting daily operations.
  • Collaborated with team members on special projects as needed, demonstrating adaptability in changing work environments.
  • Improved office efficiency by maintaining organized filing systems and managing incoming phone calls.
  • Performed front desk duties with accuracy and attention to detail, providing exceptional service to clients and coworkers alike.
  • Maintained cleanliness of reception area and conference rooms throughout the day to create a pleasant atmosphere for staff members and visitors alike.
  • Managed a multiline phone system, ensuring timely responses to client inquiries and directing calls as needed.
  • Handled sensitive information with discretion and maintained strict confidentiality in all matters relating to client records or employee files.
  • Greeted clients in a professional manner, fostering a welcoming environment for all visitors.
  • Provided backup support for other administrative roles when necessary to ensure seamless continuity of services.
  • Assisted clients with scheduling appointments, enhancing customer satisfaction and increasing repeat business.

Front of House Manager

Pizza Hut
04.2022 - 05.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
  • Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
  • Collaborated with culinary team to ensure seamless coordination between kitchen and dining room operations, enhancing overall service speed and quality.
  • Implemented health and safety protocols to ensure compliance with local regulations, conducting regular training sessions for all staff.
  • Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.
  • Improved guest satisfaction scores by implementing new training program for all front-of-house staff, focusing on customer service excellence.
  • Elevated dining ambiance, selecting and overseeing installation of new lighting and furniture that complemented restaurant's theme.
  • Maintained high standards of cleanliness and organization throughout dining area and front-of-house operations, ensuring welcoming environment.
  • Facilitated team meetings to discuss performance goals, operational challenges, and to share best practices among front-of-house staff.
  • Coordinated with kitchen manager to launch seasonal menu, attracting new customers and encouraging repeat visits.
  • Boosted staff morale and reduced turnover by establishing recognition program that highlighted outstanding employee contributions each month.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Owner/Operator

Harvest Moon Farms
10.2020 - 05.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Implemented sustainable practices, reducing environmental impact.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Events Manager

Steelwood Country Club
06.2021 - 01.2022
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
  • Coordinated florists, photographers, and musicians for events.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Created memorable experiences for guests through immersive entertainment options at various events.
  • Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
  • Enhanced attendee experience by meticulously planning and executing engaging event agendas.
  • Boosted event attendance by implementing targeted marketing strategies and promotional campaigns.
  • Selected and ordered refreshments, decor and event materials.
  • Established strong relationships with vendors, securing optimal pricing and service quality for events.
  • Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Produced concept plans for high-profile corporate meetings and events.

Lead Server/Inventory Rep

Mama Mia's Pizzeria
04.2017 - 12.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Collaborated with team members to achieve monthly sales targets.

Tax Preparer

Lower AL Title And Taxes
06.2014 - 04.2015
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Researched complex tax issues utilizing online resources and professional tax software.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
  • Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.
  • Assisted clients with IRS audit preparation, significantly reducing stress and complexity of process.
  • Proactively addressed and resolved client concerns, building trust and loyalty.
  • Maintained up-to-date knowledge of tax regulations and legislation, ensuring compliance in all prepared returns.
  • Streamlined tax return processes for clients, significantly reducing time required for submission.

Substitute Receptionist

Law Office of Thomas Dasinger
03.2013 - 05.2014
  • Prioritized tasks effectively to manage competing demands and complete assignments on time without compromising quality of work.
  • Organized office supplies inventory management system, reducing costs associated with excess ordering or stock shortages.
  • Liaised between departments to facilitate clear communication channels regarding pertinent announcements or updates affecting daily operations.
  • Collaborated with team members on special projects as needed, demonstrating adaptability in changing work environments.
  • Improved office efficiency by maintaining organized filing systems and managing incoming phone calls.
  • Performed front desk duties with accuracy and attention to detail, providing exceptional service to clients and coworkers alike.
  • Maintained cleanliness of reception area and conference rooms throughout the day to create a pleasant atmosphere for staff members and visitors alike.
  • Managed a multiline phone system, ensuring timely responses to client inquiries and directing calls as needed.
  • Handled sensitive information with discretion and maintained strict confidentiality in all matters relating to client records or employee files.
  • Greeted clients in a professional manner, fostering a welcoming environment for all visitors.
  • Provided backup support for other administrative roles when necessary to ensure seamless continuity of services.
  • Assisted clients with scheduling appointments, enhancing customer satisfaction and increasing repeat business.

Education

Advanced -

Robertsdale High School
Robertsdale, AL
05.2010

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Office administration
  • File management
  • Schedule management
  • Mail handling
  • Multi-line telephone operation
  • Document management
  • Professional demeanor
  • Clerical support
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Information protection
  • Security awareness
  • Office equipment operations
  • Meeting preparation
  • Record preparation
  • Meeting coordination
  • Project management
  • Expense reporting
  • Correspondence management
  • Transcription and dictation
  • Front desk operations
  • Phone etiquette
  • Office supply inventory control
  • Meticulous and organized
  • Positive and professional
  • Customer service
  • Attention to detail
  • Payment processing
  • Conflict resolution

Timeline

Salesperson/Appointment Setter

Camping World RV Sales
12.2023 - 05.2024

Front of House Manager

Pizza Hut
04.2022 - 05.2024

Events Manager

Steelwood Country Club
06.2021 - 01.2022

Owner/Operator

Harvest Moon Farms
10.2020 - 05.2023

Lead Server/Inventory Rep

Mama Mia's Pizzeria
04.2017 - 12.2018

Tax Preparer

Lower AL Title And Taxes
06.2014 - 04.2015

Substitute Receptionist

Law Office of Thomas Dasinger
03.2013 - 05.2014

Receptionist/Vet Tech

Loxley Animal Hospital

Cabana Manager

Cobalt's Cabana

Advanced -

Robertsdale High School

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Cheslee Ladewig