Patricia Christmon
Seaside,United States
Summary
Results-driven Advanced Medical Support Assistant with many years of experience in the medical field. Offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of administrative skills. Well-defined communication, technical and analytical aptitudes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Presidio Of Monterrey US Army Health Clinic
11.2023 - Current
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Streamlined patient check-in process with effective communication and organization skills.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Demonstrate proficient typing skills (up to 40 words per minute).
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Learned and adapted quickly to new technology and software applications.
- Utilized comprehensive knowledge of medical terminology to accurately document patient information and effectively communicate with healthcare professionals.
Dental assistant
Presidio of Monterey Dental Clinic ( U.S. Army)
12.2020 - 11.2023
- Receive and seat patients, ensuring their comfort and safety.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Obtain, monitor, and record vital signs to maintain patient health records accurately
- Review patient health records, verifying their correctness and alignment with the patient's identity
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Take digital x-rays and maintain digital radiography equipment
- Chart dental examinations and treatment plans as directed by the Dental Officer, utilizing the MHS Genesis (Dentrix) system
- Schedule, confirm, and route patient appointments efficiently using the MHS Dentrix system
- Follow strict infection control procedures in compliance with OSHA, CDC, and ADA guidelines
- Demonstrate proficient typing skills (up to 40 words per minute)
- Maintain proper phone etiquette when communicating with supervisors and co-workers
- Prepared and sterilized instruments and materials for use by dentists.
Dental assistant
US ARMY / CHESSER DENTAL CLINIC
02.2012 - 07.2013
- Utilize four-handed instrument transfer working in operative, endodontics, prosthetics, oral diagnosis, and simple surgery
- Certified and proficient in taking digital and manual x-rays
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient x-rays and images for dentist review.
- Perform infection control procedures according to OSHA, CDC, and ADA
- Schedule and confirm patient appointments, using computers and proper phone etiquette to communicate with clients
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
Dental Assistant
U.S. army/ Larson dental clinic
06.2009 - 02.2010
- Assist dental officer in treatment of active duty personnel, utilizing four-handed chair-side instrument transfer, working in all phases of dentistry (i.e.) operative, endodontics, periodontics, prosthetics, oral diagnosis, and surgery
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Perform infection control procedures according to OSHA, CDC, and ADA guidelines
- Schedule and confirm patient appointments, using computer and proper phone etiquette to communicate with patients
- Communicate with supervisors and coworkers respectfully and professionally to ensure patient treatment concerns and safety are properly met
- Routing appointment and concerns through proper channels and departments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
Education
Field Service Medical School
El Toro, CA07.1993
Naval of Dental Assisting And Technology
San Diego, CA09.1979
Skills
- Companionship and emotional support
- Customer Service
- Basic Math
- Heartsaver CPR AED
- Reliable team player
- Patient Registration
- Customer Relationship Management (CRM)
- Adaptable to change
- Patient Communication
- Decision-Making
Accomplishments
Successfully completed CPR certification, ensuring readiness to handle medical emergencies in the workplace.
Certification
CPR training- certified May 4,2023 - May 4,2025 /, English
Spoken Advanced
Written Advanced
Read Advanced
Additional Information
- Additional Information: , Letter of appreciation-7 September 2012- FT. Polk, LA.
Timeline
Medical Support Assistant
Presidio Of Monterrey US Army Health Clinic
11.2023 - Current
Dental assistant
Presidio of Monterey Dental Clinic ( U.S. Army)
12.2020 - 11.2023
Dental assistant
US ARMY / CHESSER DENTAL CLINIC
02.2012 - 07.2013
Dental Assistant
U.S. army/ Larson dental clinic
06.2009 - 02.2010
Field Service Medical School
Naval of Dental Assisting And Technology
Similar Profiles
Ana PinonAna Pinon
RECEPTIONIST at PRESIDIO COUNTY CLINICRECEPTIONIST at PRESIDIO COUNTY CLINIC
Michele ScottMichele Scott
Logistics Material Handler at Defense Health Agency/Lyster Army Health ClinicLogistics Material Handler at Defense Health Agency/Lyster Army Health Clinic
TERESA DELORES KUSTERTERESA DELORES KUSTER
Deputy Commander, Nursing at U.S. Army Health Clinic, WiesbadenDeputy Commander, Nursing at U.S. Army Health Clinic, Wiesbaden
Chelsea RiddleChelsea Riddle
Lead Audio Visual Technology Specialist III at Middlebury Institute of International StudiesLead Audio Visual Technology Specialist III at Middlebury Institute of International Studies
Chase LindemannChase Lindemann
Afterschool Coach/Counselor at Elevo LearningAfterschool Coach/Counselor at Elevo Learning