Chesney Johnson
Denver,CO
Summary
High-performing Operations Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
19
19
years of professional experience
Work History
Independent Consultant
Self-employeed
03.2023 - Current
Operations Manager
Dental Implants "The Course"
Denver , CO
06.2019 - 11.2023
- Founding member created a training program in Guadlajara, Mexico that partners with the local training hospital to create program provide dental services to the local community and provides hands on trainings for dentists globally
- Created intake process for participants and companies
- Fostered new relationship with new companies and executed and negotiated contracts
- Managed partnership with implant supply vendors to maintain overhead of course
- Travelled and trained staff in Mexico on protocols and situational training
- Resonsbile for creating marketing materials and training materials
Administrative Director
Dental Specialty Alliance
Denver , CO
03.2018 - 11.2023
- Managed day-to-day communications, created provider contracts and boarding with IC specialists, DSO regionals, and operations to provide well-trained
- Recruited IC specialists and executed contracts
- Maintained and managed relationships with providers and offices by providing training and support as needed
- Developed content and training materials for providers, dental offices, and patients
- Created training protocol and follow-up process based on provider production
Operations Manager
Altura Periodontics
Denver , CO
07.2016 - 02.2023
- Coached and managed day-to-day operations for 5 periodontists and a staff of 20 employees
- Responsible for human resources and benefits
- Including hiring, training, and ongoing coaching & evaluations of staff
- Provided on sight IT for the practice
- Maintained OSHA and HIPPA protocols
- Oversaw PNL, AR, and overall practice finances
- Used KPI to evaluate opportunities for practice growth
- Developed and executed internal and external marketing strategies
- Evaluated patient outcomes with time studies and outcomes to improve internal processes
- In charge of building maintenance and construction
Practice Manager
Implant & Oral Surgery Center- Daniel Esposito MD DMD PC
04.2015 - 06.2016
- Practice manager for an oral and maxillofacial surgeon
- Organized & standardized human resource protocol
- Billed medical insurance for trauma patients
- Coordinated continuing education events
- Created OSHA program for office
- Developed a marketing & tracking planner for the office
- Maintained communication between the front & back staff
- Responsible for all accounts receivable & collections in the office that generated $3.5 million in production yearly
- Assisted & coordinated in negotiating the continuation of a 10-year building lease
- Maintained & tracked the doctors credentialing with insurance, hospitals & licenses
- In charge of day-to-day employee and patient issues
Operations Manager
Vantage Dental Implant Center by Perfect Teeth
04.2013 - 04.2015
- Operations manager for a full-time oral surgeon & full-time endodontist
- In charge of final ordering of budget and supplies for front & back office
- Meet and exceeded monthly production goal
- Assisted in recruiting Prosthodontists and finishing outstanding patient cases from previous provider
- Helped transition office from an All-In-Four practice and transition oral surgery & endodontic specialties into the practice
- Develop a simplified and strong referral process with other practices
- Maintained a productive work environment in the office
- Provide training & guidelines to front and back-office staff
- Responsible for all accounts receivable & collections in the office
Operations Manager
Cody Dental Group
04.2012 - 04.2013
- Operations manager for a new periodontist in a group practice
- Helped create an organizational system for day-to-day procedures in the office
- Responsible for all accounts receivable & collections in the office
- Maintain a full productive schedule for the doctor
Operations Manager
Lone Tree Dentists
04.2011 - 04.2012
- Operations manager for an office of three full-time general dentists, one hygienist, full-time orthodontist & pediatric dentist, part-time oral surgery & endodontist
- Responsible for all accounts receivable & collections in the office
- Responsible for the weekly and monthly production goals for the office
- Helped market new practice in the Lone Tree community
- Provided support and training to staff
Benefits Coordinator
Lone Tree Dentists
10.2010 - 04.2011
- Benefits coordinator is responsible for creating and communicating financial arrangements between patients & office
- Liaison for doctors, patients, back office & insurance companies
- Verified & linked patient benefits to patients' electronic account
- Scheduled and confirmed new patient appointments & recall care appointments
- Managed and maintained patient recall for outstanding and pending treatment
Seasonal Sales Associate
Nordstrom
01.2005 - 01.2010
- Seasonal sales associate responsible for excellent customer relationships that brought back returning business
- Achieved personal sales goals of $2,500 a day
- Top salesperson in the TBD department for two summers
- Jewelry specialist at Cherry Creek Rack
- Responsible for inventory and stocking of merchandise
Education
B.A. Journalism & Mass Communications -
University of Northern Colorado
05.2009
B.A. Communications -
University of Northern Colorado
05.2009
Skills
- Process Improvement
- Regulatory Compliance
- Project Leadership
- Workflow Optimization
- Financial Management
- Employee Relations
Volunteer Experience
- University Park Community Council, Secretary, 05/01/19 -01/01/23
- Junior of Denver League Member, 01/01/12- Present (Membership VP 2017-2018)
- RISE Volunteer 2013-2015
Activities
- Triathlons
- Bee Keeping
- Welding
References
References available upon request.
Timeline
Independent Consultant
Self-employeed
03.2023 - Current
Operations Manager
Dental Implants "The Course"
06.2019 - 11.2023
Administrative Director
Dental Specialty Alliance
03.2018 - 11.2023
Operations Manager
Altura Periodontics
07.2016 - 02.2023
Practice Manager
Implant & Oral Surgery Center- Daniel Esposito MD DMD PC
04.2015 - 06.2016
Operations Manager
Vantage Dental Implant Center by Perfect Teeth
04.2013 - 04.2015
Operations Manager
Cody Dental Group
04.2012 - 04.2013
Operations Manager
Lone Tree Dentists
04.2011 - 04.2012
Benefits Coordinator
Lone Tree Dentists
10.2010 - 04.2011
Seasonal Sales Associate
Nordstrom
01.2005 - 01.2010
B.A. Journalism & Mass Communications -
University of Northern Colorado
B.A. Communications -
University of Northern Colorado