Overview
Work History
Work Availability
Quote
Skills
Timeline
AdministrativeAssistant
Chesney Martin

Chesney Martin

Restaurant Manager
Pearland,TX

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Kent Hospitality
10.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Achieved highest employee retention rate in region.

Security Supervisor

Allied Universal Security Services
02.2021 - 05.2022
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Oversaw staff timekeeping entries and reports in [Software].
  • Developed improved training methods with focus on public safety and officer awareness.
  • Led team of 24 guards in monitoring high volume of campus traffic during peak hours and days.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Supervised risk management, loss prevention and safety operations to decrease incidents of theft, waste and abuse.

Corrections Officer

TDCJ
06.2018 - 10.2021
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Authored incident reports for management on violations and discrepancies.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Examined incoming and outgoing mail to detect contraband.
  • Documented prisoner identification, charges and inmate disturbance incidents.

Opening Shift Leader

Oshkosh Bigosh
08.2018 - 11.2018
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Server

Max Bowl Bar And Grill
01.2018 - 01.2019
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Skills

  • Food Preparation and Safety
  • Menu Planning
  • Business Operations Expertise
  • Labor and Food Cost Control
  • Conflict Resolution Techniques
  • Full Service Restaurant Background
  • Staff Development Talent
  • Hiring and Training
  • Food Service Background
  • Shift Management
  • Training and Development
  • Employee Schedule Management
  • Organization and Prioritization
  • Work Assignments
  • Staff Scheduling
  • Employee Recruitment Expertise
  • Performance Improvement
  • Inventory Control
  • Investigating Complaints

Timeline

Restaurant Manager

Kent Hospitality
10.2021 - Current

Security Supervisor

Allied Universal Security Services
02.2021 - 05.2022

Opening Shift Leader

Oshkosh Bigosh
08.2018 - 11.2018

Corrections Officer

TDCJ
06.2018 - 10.2021

Server

Max Bowl Bar And Grill
01.2018 - 01.2019

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Chesney Martin Restaurant Manager