CHESSA CHRESTENSEN

Process and handle high incoming case loads while adhering to Liberty's WC Quality Standards

• Maintain an effective organisation of work by utilizing a proper use of time management without losing small details with thorough documentation.
• Keep an effective understanding of financial management while handling claims when considering reserves and medical necessities for each individual claim.
• Uses proactive communication with injured workers, medical providers and the customer.
• Respond to calls and emails within a timely manner.
• Evaluated claim files to identify potential fraud or discrepancies in submissions.
• Held a training for MMU staff on how to best handle and process a high incoming case load as efficiently as possible.
• Participated in Q3 FLAP panel
• Received Extraordinary Impact in the performance scale for the 2025 year.

• Oversee daily operations, ensuring customer satisfaction and efficient service delivery.
• Train and mentor staff, enhancing seam productivity and skill development.
• Manage inventory and supply orders, maintaining optimal stock levels.
• Collaborate with local schools for catering, boosting community engagement.
• Worked with local charities as part of my community outreach including Best Buddies, Creation Cause, and would do a monthly donation of catering to feed the homeless.
• Maintain cleanliness standards, contributing to a welcoming store environment.
• Mentored team members in customer service excellence, cultivating a positive work environment and enhancing employee retention.

• Handle and process various amounts of paperwork.
• Know how to use multiple computer programs such as Microsoft Office, OneNote, Outlook, and Adobe.
• Use customer service skills to make phone calls, obtain missing information on claims, schedule appointments, relay information to employers and injured employees.
• Have a keen eye for detail, ensuring proper files and forms are going to the right person and place.
• Trained new hires and other employees on new and current procedures.
• Also helped in other departments when needed such as underwriting and payment processing.
• Worked my normal caseload of diaries as a claims processor for half my day then worked as a medical-only claims examiner for midwestem states such as Utah, Colorado, Texas and Nevada for the other half.
• Whose training guides and recorded training videos used in daily operations and new hire trainings.