Chessie Baca
Jemez Pueblo,NM
Summary
Dynamic Clinic Applications Coordinator at Jemez Health Clinic with a proven track record in operations management and staff training. Enhanced patient data management through EHR implementation, achieving significant workflow improvements. Adept at complex problem-solving and fostering team collaboration, driving efficiency and compliance in healthcare settings.
Professional with strong experience in coordinating complex software applications, ensuring seamless implementation and user satisfaction. Skilled in project management, troubleshooting, and user support, bringing focus on team collaboration and adaptability. Known for delivering consistent results and fostering reliable, cooperative work environment.
Overview
22
22
years of professional experience
Work History
Clinic Applications Coordinator
Jemez Health Clinic
07.2019 - 10.2025
- Coordinated implementation of electronic health record systems to enhance patient data management.
- Developed training programs for staff on new application functionalities, improving user proficiency and satisfaction.
- Led cross-departmental initiatives to streamline workflows, reducing operational delays and enhancing service delivery.
- Analyzed system performance metrics, identifying areas for improvement and implementing solutions to optimize efficiency.
- Mentored junior staff in application support processes, fostering a collaborative team environment and knowledge sharing.
- Managed vendor relationships to ensure timely updates and support for healthcare applications utilized by clinic staff.
- Facilitated user acceptance testing for software upgrades, ensuring alignment with clinical needs and regulatory compliance.
- Created comprehensive documentation for application processes, enhancing training materials and user reference resources.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Assisted network group with tasks and troubleshot.
- Implemented new applications, features, and enhancements to existing applications.
- Delivered training, documentation, and end-user support.
- Provided comprehensive support throughout the application lifecycle, contributing to long-term sustainability and effectiveness.
- Facilitated end-user training sessions to promote adoption of new applications and technologies.
- Evaluated existing systems for potential areas of improvement, leading to increased performance levels.
- Proactively addressed potential issues or roadblocks by devising contingency plans when necessary.
- Maintained thorough knowledge of relevant regulations and compliance requirements, ensuring adherence across all projects.
- Developed strong relationships with stakeholders to foster collaboration and drive success in application coordination efforts.
- Assisted in developing customized solutions based on unique client needs, driving satisfaction and loyalty.
- Optimized user experience for clients through effective troubleshooting and technical support.
- Streamlined application processes by implementing efficient coordination strategies.
- Offered system and application support to internal employees.
- Demonstrated adaptability in coordinating various types of applications, from simple to complex projects.
- Enhanced software functionality by identifying and addressing system bugs and errors.
- Implemented best practices for data management, maintaining accuracy and confidentiality of sensitive information.
- Collaborated closely with developers during integration testing phases for seamless implementation of new features and improvements.
- Served as a reliable point-of-contact between various departments, fostering open communication channels.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Patient Registration Supervisor
Jemez Health Clinic
08.2007 - 06.2019
- Supervised patient registration processes, ensuring compliance with healthcare regulations and policies.
- Trained and mentored new staff on best practices for data entry and patient interaction.
- Streamlined registration workflows, enhancing efficiency and reducing wait times for patients.
- Coordinated scheduling of appointments, optimizing provider availability and patient flow.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
- Monitored performance metrics, identifying areas for improvement in registration operations.
- Managed sensitive patient information with utmost discretion and compliance with HIPAA regulations.
- Mentored junior staff members, fostering professional growth and development within the department.
- Facilitated cross-departmental communication to ensure seamless coordination during high-volume periods or emergencies.
- Developed performance metrics for the Patient Registration team, driving continuous improvement initiatives.
- Conducted regular audits on patient records to maintain accuracy and integrity of information entered into the system.
- Maintained departmental compliance with relevant state and federal regulations, ensuring ongoing adherence to required standards.
- Reduced errors in patient data entry by implementing thorough training programs for all team members.
- Resolved complex patient registration issues promptly and professionally, maintaining positive relationships with patients and their families.
- Collaborated with other department supervisors to improve overall hospital operations and patient satisfaction.
- Assisted in recruiting top-tier talent for open positions within the Patient Registration team, contributing to increased overall performance levels.
- Organized staff schedules to optimize coverage during peak hours while minimizing overtime costs for budget control purposes.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
HIM's Supervisor
Jemez Health Clinic
08.2007 - 06.2019
- Led implementation of electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Developed and enforced policies ensuring compliance with HIPAA regulations and data security standards.
- Collaborated with clinical staff to enhance documentation processes, improving overall data quality and integrity across departments.
- Conducted regular audits of health information systems, ensuring adherence to regulatory requirements and internal standards.
- Spearheaded training programs for new staff on health information protocols, increasing operational efficiency and knowledge retention.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Spearheaded initiatives aimed at improving data integrity, implementing quality control measures throughout the life cycle of health information management processes.
- Implemented innovative solutions to streamline workflow, optimizing productivity within the Health Information Management department.
- Streamlined data management processes, ensuring accuracy and consistency of information across multiple platforms within the healthcare organization.
- Advised leadership on appropriate technology investments related to health information management systems, ensuring alignment with long-term goals and objectives.
- Increased efficiency in handling medical records by transitioning from paper to electronic health records systems.
- Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
- Fostered strong relationships with external stakeholders such as insurance companies and government agencies, facilitating smooth exchange of critical health information when necessary.
- Enhanced patient privacy by implementing strict confidentiality policies and procedures in managing health information.
- Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
- Managed complex projects effectively, leading a team of Health Information Technicians to complete tasks on time and with high-quality results.
- Collaborated with interdisciplinary teams to establish best practices for maintaining accurate and timely medical records across the organization.
- Reduced errors in coding and billing processes by providing ongoing education opportunities for coding specialists, enhancing revenue cycle management outcomes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Reviewed documentation for completeness and accuracy to support billing processes.
- Led coding audits, identifying discrepancies and implementing corrective actions to improve accuracy.
- Implemented updates from CMS guidelines, ensuring timely adaptation of coding practices across the team.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Promoted teamwork within the department through effective communication and collaboration on complex cases.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Minimized errors by providing ongoing feedback to clinical staff regarding proper documentation practices.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Prevented costly fines by ensuring adherence to HIPAA regulations when handling sensitive patient information.
- Played key role in transition to ICD-10 coding system, leading training sessions and updating coding protocols.
- Facilitated smoother interdepartmental communication by serving as liaison between coding team and medical staff.
- Followed up with medical staff regarding missing information in patient records.
- Researched and resolved medical record discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Cross-trained existing employees to maximize team agility and performance.
Medical Assistant
Lovelace Health Systems
12.2003 - 08.2007
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted healthcare providers with patient assessments and documentation procedures.
- Administered medications and vaccinations under physician supervision, ensuring compliance with safety protocols.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Prepared lab specimens for diagnostic evaluation.
Education
Certificate - Health Information Technology
RPMS Training
Albuquerque, NM08-2019
Certificate - Medical Coder
AAPC
Albuquerque, NM12-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Operations management
- Policy implementation
- Employee onboarding
- Recruiting and interviewing
- Problem resolution
- Multitasking Abilities
Timeline
Clinic Applications Coordinator
Jemez Health Clinic
07.2019 - 10.2025
Patient Registration Supervisor
Jemez Health Clinic
08.2007 - 06.2019
HIM's Supervisor
Jemez Health Clinic
08.2007 - 06.2019
Medical Assistant
Lovelace Health Systems
12.2003 - 08.2007
Certificate - Health Information Technology
RPMS Training
Certificate - Medical Coder
AAPC