Summary
Overview
Work History
Skills
References
Timeline
Generic

Chessie Lopez

Dallas,Texas

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Vandelay Hospitality Group; Jack And Harry's
12.2023 - Current
  • Hired and trained at the Hudson House Lakewood location to open VHG newest New Orleans Inspired Chop House
  • December 2023 to March 2024 Opened 2nd week in March
  • Hire and train staff to meet VHG work ethos and service standards
  • Complete all schedules 1 week to 2 weeks in advance
  • Create training materials and necessary checklists for staff
  • Complete all invoices daily
  • Maintain guest relations
  • Problem solve and find solutions
  • Support all staff in all areas of the restaurant; host, expo, bar, etc….

Restaurant Manager

Multi Venue
06.2021 - 12.2023
  • Recruited, trained and mentored new staff to deliver top-quality customer service
  • Worked with FOH and BOH staff to support superior service delivery
  • Conversed with guests informally to obtain feedback on overall customer satisfaction
  • Oversaw special events and programs with on-site catering
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
  • Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

Restaurant Manager

Multi Venue
03.2016 - 04.2021
  • Built strong rapport with vendors to help negotiate favorable prices on food products
  • Assisted employees in understanding guest needs, providing guidance and constructive feedback
  • Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
  • Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations
  • Maintained compliance with health code and sanitation requirements
  • Developed a weekly work schedule to meet business demands.

Corporate Trainer

Dickey's BBQ
05.2013 - 02.2016
  • Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback
  • Kept programs in alignment with current company training demands by regularly assessing employees and business objectives
  • Identified training needs by developing and implementing needs assessments
  • Onboarded, trained and oversaw instructors handling classroom and on-the-job training
  • Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement
  • Hired and trained food service staff on policies and procedures of company.

Skills

  • Leadership
  • Troubleshooting
  • Attention to Detail
  • Decision-Making
  • Problem-Solving
  • Multitasking
  • Conflict Resolution

References

  • Sara Lowery, GM Anchor Sushi Bar, Call per request (VHG)
  • Matt Saba, Former Partner and COO Shell Shack; Current Operating Partner – Sushi Marquee, Last Call and TNT Sports Page Bar.
  • Michelle Mathews, Former Dickey's Barbecue Catering Director, 214-704-2325

Timeline

Assistant General Manager

Vandelay Hospitality Group; Jack And Harry's
12.2023 - Current

Restaurant Manager

Multi Venue
06.2021 - 12.2023

Restaurant Manager

Multi Venue
03.2016 - 04.2021

Corporate Trainer

Dickey's BBQ
05.2013 - 02.2016

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Chessie Lopez