CHESSIE LOPEZ
Dallas,TX
Summary
Proven leader in hospitality management with a track record of enhancing team collaboration and professional development. Skilled in operations management and workforce development,
Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Big Dill Hospitality; Even Coast
07.2024 - 03.2025
- Developed and implemented a new concept for building a strong team, focusing on collaboration and professional development.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Trained new staff members, equipping them with skills needed for success in their roles.
Assistant General Manager
Vandelay Hospitality Group Jack & Harry's
12.2023 - 07.2024
- Hired and trained at Hudson House Lakewood to open VHG's newest New Orleans - inspired chophouse.
- Prepared for Opening in the 2nd week of March
- Hired and trained staff to meet VHG work ethos and service standards
- Completed all staff schedules one to two weeks in advance
- Created training materials and necessary checklists for staff
- Manage daily invoice completion
- Maintained guest relations and addressed any issues
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Provided support to all staff across the various areas of the restaurant, including host, expo and bar
Multi Venue; Restaurant Supervisor
Shell Shack
03.2016 - 04.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Built strong rapport with vendors to help negotiate favorable prices on food products
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Maintained compliance with health code and sanitation requirements
- Developed a weekly work schedule to meet business demands.
Multi Venue Restaurant Manager
Harwood Hospitality Group
06.2021 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Oversaw special events and programs with on-site catering
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
Corporate Trainer
Dickey's BBQ
05.2013 - 02.2016
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback
- Kept programs in alignment with current company training demands by regularly assessing employees and business objectives
- Onboarded, trained and oversaw instructors handling classroom and on-the-job training
- Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement
- Hired and trained food service staff on policies and procedures of company.
Skills
- Staff management
- Inventory control
- Operations management
- Workforce Development
- Teamwork and collaboration
- Customer service
- Hiring and onboarding
- Delegation
- Revenue Enhancement
Timeline
Assistant General Manager
Big Dill Hospitality; Even Coast
07.2024 - 03.2025
Assistant General Manager
Vandelay Hospitality Group Jack & Harry's
12.2023 - 07.2024
Multi Venue Restaurant Manager
Harwood Hospitality Group
06.2021 - 12.2023
Multi Venue; Restaurant Supervisor
Shell Shack
03.2016 - 04.2024
Corporate Trainer
Dickey's BBQ
05.2013 - 02.2016
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