Chessy Jordan
Youngsville,NC
Summary
Dedicated leader with 10+ years of experience training associates, creating engaged work environments, and achieving exceptional customer service across various departments. Demonstrates strong critical thinking, attention to detail, and communication. Known for collaborative approach and adaptability with a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Assistant Business Office Manager
CarMax
03.2019 - 10.2021
- Department Manager to 20+ associates, Managed cash procedures, and paperwork processes associated with sale, wholesale, servicing, and purchase of vehicles.
- Updated reports, analyzed information, and monitored trends to identify opportunities in business areas.
- Recruited applicants, completed interviews, onboarded, trained, and prepared new hire documentation for orientation.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Achieved 5 consecutive Exceptional department audits.
Sales Manager
CarMax
12.2017 - 03.2019
- Analyzed and tracked data to achieve key performance metrics.
- Identified skills and challenges of each associate and worked with them to create personal development plans through training and feedback.
- Recruited, interviewed, and onboarded associates.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Line Production Manager
CarMax
12.2015 - 12.2017
- Managed daily operations to achieve production targets, maintain and control inventory levels, and provide exceptional customer service through product quality.
- Ensured compliance with all aspects of risk management including administration of loss prevention, facility maintenance, environmental health, and safety guidelines..
- Recruited, interviewed, onboarded, and trained associates.
- Evaluated employee performance and provided feedback through consistent observations and individual development plans.
Department Trainer
CarMax
01.2011 - 12.2015
- Utilized 5-step training model and classroom presentations to train all new associates within cosmetic and mechanical departments on standardized work at 16 new store locations.
- Ensured compliance with OSHA guidelines, set up equipment, managed inventory, and worked with various vendors to ensure proper execution of building setup.
- Tracked employees before, during, and after training to verify attainment of training objectives.
- Reviewed training programs regularly and adjusted material to meet specific organizational needs.
Education
Bachelor of Science - Healthcare Management
Capella University
Minneapolis, MN02.2024
Skills
- Leadership
- Strategic Planning
- Cross-Functional Teamwork
- Customer Service
- Staff Training and Development
- Verbal and Written Communication
- Lean Production
- Salesforce Management
- Customer Relationship Management (CRM)
Timeline
Assistant Business Office Manager
CarMax
03.2019 - 10.2021
Sales Manager
CarMax
12.2017 - 03.2019
Line Production Manager
CarMax
12.2015 - 12.2017
Department Trainer
CarMax
01.2011 - 12.2015
Bachelor of Science - Healthcare Management
Capella University
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