Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chester Axley

Chester Axley

Experienced Account Manager
Lehi,UT

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Division Manager

Alvarez Dirt Squad
Syracuse, UT
02.2021 - Current
  • Established performance standards for employees to ensure efficient workflow and quality results.
  • Ensured compliance with company policies and procedures within the division.
  • Identified areas of improvement in operational processes or systems to increase efficiency and effectiveness.
  • Resolved customer service issues escalated from lower levels of management or staff.
  • Analyzed industry trends to develop competitive strategies that meet organizational objectives.
  • Coordinated resources for successful completion of projects within timeline and budget constraints.
  • Participated in ongoing professional development activities such as conferences and seminars.
  • Designed and managed project development schedules meeting established goals.
  • Supervised team of 5 personnel, delivering effective and consistent job training.
  • Promoted improvements to cost-controls, quality assurance and waste reduction.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Developed and significantly grew assigned territory 50% within first year.
  • Determined price schedules and discount rates.

Account Manager, Inside Sales

Hot Jet USA
Riverton, UT
07.2011 - 02.2021
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Presented product features and advantages to potential customers during sales meetings.
  • Solicited feedback from customers on their experience with products or services.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Attended trade shows and conferences as a representative of the company.
  • Generated leads through cold calling activities.
  • Provided technical support to customers when needed.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Contacted new and existing customers to discuss product and service solutions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Recognized security risks to properly handle situations.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Delivered superior customer support to improve account retention rate.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Negotiated prices, terms of sale and service agreement to close transactions.

Outside Sales Representative

Fastenal
Sandy, UT
06.2009 - 01.2011
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Generated leads through cold calling, networking events, referrals.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Created customized presentations for prospective clients based on their needs.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Responded promptly to customer inquiries via phone or email.
  • Collaborated closely with internal departments to ensure successful execution of campaigns.
  • Demonstrated products to potential customers and answered questions to close sales.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Organized sale calls with customers and vendors.
  • Closed product sales to increase revenue and build client loyalty.
  • Maintained open communication with leadership to facilitate business development.
  • Collaborated with other departments to complete sales transactions.
  • Scheduled average of 30 appointments per week.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

Ventura High School
Ventura, CA
06.1974

Skills

  • Operations Planning
  • Business Planning
  • Performance Improvements
  • Customer Relationship Development
  • Strategic planning
  • Coaching and mentoring
  • Team Player

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Face Your Fears, Live Your Dreams

Timeline

Division Manager

Alvarez Dirt Squad
02.2021 - Current

Account Manager, Inside Sales

Hot Jet USA
07.2011 - 02.2021

Outside Sales Representative

Fastenal
06.2009 - 01.2011

High School Diploma -

Ventura High School

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Chester AxleyExperienced Account Manager