CHESTER KADE MCCOMAS
Ft. Worth,TX
Summary
High-energy Dedicated Professional skilled in interpersonal communication and conflict resolution with 9 years of service-oriented, customer-facing experience. Excels in fast-paced environments requiring consistent, high-level quality results. Quick learner and hard worker with numerous professional talents and natural skills. Extremely personable and always calm under pressure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Specialist
Southwire
08.2024 - Current
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Helped train new employees in safe practices and warehouse procedures.
Level III Private Security Officer
Prosegur USA
02.2024 - 08.2024
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Cultivated a team-oriented environment among security personnel by fostering open communication lines and promoting collaboration.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
Service Advisor
Hiley Mazda of Fort Worth
04.2023 - 02.2024
- Assisted customers in selecting services based on needs and budgets, improving satisfaction
- Composed professional memos and reports to communicate service activities to customers and departments
- Verified and submited warranty paperwork to vendors, ensuring timely processing
- Utilized feedback to enhance service delivery and boost customer satisfaction ratings
- Explained complex details to customers in simple terms, enhancing their understanding
- Collaborated with cross-functional teams to enhance service delivery, resulting in a 10% uptick in positive customer feedback
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Level III Private Security Officer
Resource Group LTD
01.2022 - 04.2023
- Trained new security team members on tasks and policies, enhancing team readiness and cohesion
- Stayed vigilant for risks, preventing property damage and loss through proactive measures
- Guided individuals through security processes, ensuring clear understanding of policies
- Addressed intoxicated or disruptive patrons, effectively deescalating potential issues
- Collaborated with law enforcement and emergency personnel to manage advanced situations
- Implemented advanced security protocols, reducing incidents by 30% and enhancing overall safety
- Supervised security operations, ensuring compliance with company policies and legal regulations
Manager
Parking Management Company
01.2020 - 01.2022
- Addressed and resolved service and performance problems encountered by customers
- Recruited and trained more than 100 team members, teaching each about company policies, customer service standards and best ways to exceed expectations
- Took disciplinary action up to and including termination to address performance problems
- Monitored industry to follow trends and identify opportunities for team to improve customer experiences and increase revenue
- Followed established guidelines and procedures for maximum regulatory compliance
- Optimized parking operations, reducing wait times by 30% and increasing customer satisfaction scores
- Led cross-functional teams to enhance service delivery, fostering a culture of continuous improvement
- Developed and enforced operational policies, ensuring high standards and regulatory compliance
Education
Bachelor of Arts - Humanities, Christian Studies
Southwestern Baptist Theological Seminary
Fort Worth, TX12.2022
Skills
- Decision Making
- Customer Service
- Time Management
- Conflict Resolution
- Sales
- Communication
- Loading and unloading
- Shipping and receiving
- Storage organization
- Warehouse safety
- Critical thinking
- Problem-solving
Websites
Hobbies and Interests
- Longboarding
- Fishing
- Hiking
- Most things outdoors
- Creating YouTube videos
- Fixing mowers/blowers/weedeaters/etc.
Certification
- Order Picker Forklift Operation Certification, 2024
- Pallet Jack Certification. 2024
- Forklift Certification, 2024
- Level III Private Security License, TX, 2023
Languages
Spanish
Limited Working
Timeline
Warehouse Specialist
Southwire
08.2024 - Current
Level III Private Security Officer
Prosegur USA
02.2024 - 08.2024
Service Advisor
Hiley Mazda of Fort Worth
04.2023 - 02.2024
Level III Private Security Officer
Resource Group LTD
01.2022 - 04.2023
Manager
Parking Management Company
01.2020 - 01.2022
Bachelor of Arts - Humanities, Christian Studies
Southwestern Baptist Theological Seminary
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