Summary
Overview
Work History
Education
Skills
References
Timeline
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Chester Norton

Chester Norton

Windham,ME

Summary

Seasoned Technical Trainer with background in designing and implementing effective education solutions in a variety of environments. Demonstrates strengths in team leadership, interpersonal communication, and strategic planning. Known for enhancing operational performance through innovative training methods and solutions, contributing to improve overall business success. Skilled at identifying areas of improvement and tailoring training solutions accordingly. Strong presentation skills and known for meeting demanding training schedules and exceeding management expectations.

Overview

12
12
years of professional experience

Work History

CTS Technical Trainer III / Instructional Designer

IDEXX
Westbrook, USA
04.2017 - Current
  • Develop and deliver training programs for Customer Support teams, focusing on Diagnostic Imaging and VetSoft product portfolios
  • Providing operational guidance on training plans and deliverables in accordance with product development activities
  • Create training materials and media resources including facilitator guides, and logistic guides/job aids
  • Provide instructor lead presentation/demonstration in a virtual or in-person training environments
  • Conduct education assessments to identify training requirements and tailor programs accordingly
  • Collaborates within cross-team departments to ensure seamless project transitions and quality objectives are met

Diagnostic Imaging Implementation Coordinator

IDEXX
Westbrook, USA
06.2014 - 04.2017
  • Acting as the main point of contact for customer and sales team by providing timely updates, addressing concerns, and ensuring client satisfaction throughout the implementation process
  • Identifying risk and resolving any issues that arise during the implementation process to ensure successful project within deadlines
  • Maintains and coordinates scheduling activities for new product placement with customer-facing parts of the organization
  • Communicating complex implementation details with customer to prepare them for successful product on-boarding
  • Provide on-going project support for Field and Sales team members to deliver on sales goals

Customer Technical Consultant / Customer Relationship Management

IDEXX
Westbrook, USA
03.2013 - 06.2014
  • Utilizing Customer Relationship Management (CRM) systems to capture relevant information, document follow-up activities, and manage client interactions
  • Acting as the primary point of contact for clients, addressing their concerns, and ensuring their satisfaction throughout the relationship
  • Identifying and addressing potential issues before they escalate, ensuring a smooth and positive client experience
  • Gathering and analyzing client feedback to improve products, services, and overall customer experience
  • Developing and maintaining strong relationships with clients to foster loyalty and long-term engagement

Education

Bachelor of Arts - Political Science & Sociology

University of Southern Maine
Portland
05-2006

Skills

  • Project planning
  • Problem-solving
  • Multitasking
  • Presentation skills
  • New hire onboarding
  • Continuous improvement
  • Supervision and leadership
  • Task prioritization
  • Self motivation
  • Organizational skills
  • Sales strategy development
  • Staff training and development
  • Communication Written & Verbal
  • Training development
  • Business needs assessment
  • Systems and software expertise

References

References available upon request.

Timeline

CTS Technical Trainer III / Instructional Designer

IDEXX
04.2017 - Current

Diagnostic Imaging Implementation Coordinator

IDEXX
06.2014 - 04.2017

Customer Technical Consultant / Customer Relationship Management

IDEXX
03.2013 - 06.2014

Bachelor of Arts - Political Science & Sociology

University of Southern Maine

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Chester Norton