Chester Pepper

Work History

Oracle

Minneapolis, MN

08.2014 - 03.2020

Consulted, designed, and executed Oracle CX applications for enterprise clients, resulting in key account wins with Caterpillar, InterMountain Health, United Airlines, and Davita.
Achieved consistent sales target overachievement, including FY19 at 141% and FY20 at 114%, ranking #1 and #2, respectively.
Led strategic initiatives, presented web-based solutions, and supported Oracle applications' education.
Expanded the sales pipeline through targeted campaigns and played a key role in demand generation.
Mentored and trained new Application Sales Managers in Oracle tools and best practices.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Resolved customer complaints regarding sales and service.
Researched potential partners who could help distribute or resell our company's software applications.
Enhanced sales volume through skilled support to both new and inactive customers.

Ameriprise Financial

Minneapolis, MN

05.2012 - 08.2014

Distinguished member of the Path to Success Club with a track record of delivering personalized financial planning services and achieving prestigious awards, including First year achiever and 8 consecutive quarters of Black Diamond Award
Trained and mentored new employees in advanced sales techniques.
Served on the Advisory Board, influencing policies and procedures for financial advisors.
Developed and maintained relationships with clients to ensure satisfaction and provide guidance on financial decisions.
Collaborated with other departments to coordinate services for clients.
Reviewed client accounts regularly to ensure that all transactions are accurate and compliant with industry standards.
Ensured timely completion of client requests while maintaining high levels of accuracy.
Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
Provided ethical, objective and holistic financial planning advice to clients.

Verizon Wireless

Minneapolis, MN

01.2000 - 05.2011

Led the development, training, and coaching of 8 Verizon Wireless Stores with leadership of a team of 48, consistently surpassing monthly quotas.
Achieved notable accolades, including the #1 R2B Store ranking in the region, a #5 ranking in overall key performance objectives, and a #5 ranking for regional profitability.
Presented at the Midwest area leadership meeting, showcasing the success of the R2B strategy.
Ensured comprehensive understanding of the company's mission, vision, values, goals, products, and services among all employees.
Effectively managed the Indirect relationship of eight Verizon Wireless stores within Circuit City locations in the assigned district.
Earned recognition as the Top Manager for District growth at Verizon locations for two consecutive years.
Oversaw financials, budgeting, and sales reporting, leading teams to exceed quotas and service objectives.
Implemented an operations spreadsheet that significantly reduced errors at the point of sale (POS).
Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.