Chester Randall
Austin,TX
Summary
Operations and people focused professional with experience supporting workforce coordination, employee relations, and administrative processes within structured organizations. Proven ability to communicate effectively across teams, maintain confidentiality, and support leadership through scheduling, documentation, and policy driven operations. Adept at building professional relationships while ensuring efficiency, compliance, and organizational consistency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Consultant
United States Postal Sevice
06.2024 - Current
- Developed and implemented HR policies to enhance employee engagement and retention.
- Conducted training sessions on compliance and workplace safety standards for staff.
- Coordinated onboarding and scheduling for new hires, ensuring smooth transitions, and conducted evaluations of termination grievance cases to uphold organizational standards.
- Engaged with cross-functional teams to refine recruitment strategies, resulting in expedited hiring timelines.
Supervisor
United States Postal Sevice
12.2022 - Current
- Directed daily operations focused on maintaining service efficiency and achieving on-time mail delivery and customer satisfaction.
- Developed and delivered comprehensive training programs to enhance staff knowledge of postal procedures and safety protocols.
- Conducted regular audits and assessments to guarantee compliance with USPS regulations and standards, fostering operational excellence.
- Developed and managed workflow schedules to ensure optimal resource utilization and timely project completion.
Lead Sales Associate
United States Postal Sevice
08.2021 - Current
- Mentored and trained new sales associates to enhance team performance and customer service skills.
- Implemented process improvements that streamlined operations and increased workflow efficiency.
- Oversaw daily sales activities, ensuring adherence to policies and procedures for optimal service delivery.
- Interpreted sales data to detect trends and adjust strategies, enhancing potential revenue generation.
Sales Associate
Hagerstown Ford
10.2019 - 01.2021
- Assisted customers in vehicle selection, providing detailed information on features and financing options.
- Maintained product knowledge to effectively address customer inquiries and enhance sales processes.
- Facilitated collaboration among team members to optimize inventory management and stock replenishment processes.
- Drove daily sales performance through strategic customer engagement and personalized service initiatives.
Education
Bachelor of Science - Communications
Salisbury University
Salisbury, Maryland, MD05-2021
Skills
- Scheduling and staffing
- Workflow management
- Payroll and attendance tracking
- Customer relationship management
- Professiotionnal communication
- Training and onboarding
- Microsoft office
- Data entry and documentation
- CRM systems
Certification
Coursera HR Fundamentals
Google Project Management Professional
Google IT Support Professional
Timeline
Human Resources Consultant
United States Postal Sevice
06.2024 - Current
Supervisor
United States Postal Sevice
12.2022 - Current
Lead Sales Associate
United States Postal Sevice
08.2021 - Current
Sales Associate
Hagerstown Ford
10.2019 - 01.2021
Bachelor of Science - Communications
Salisbury University