Chester Webb
Ponte Vedra
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
59
59
years of professional experience
1
1
Certification
Work History
Special Investigations Manager
Allstate Benefits
08.2011 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Special Investigations Manager
Citizens Insurance Company
08.2004 - 07.2009
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager
Peachtree Settlement Funding
09.2002 - 02.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Owner/Operator
Comprehensive Claims Investigations
01.1991 - 02.2001
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Police Officer/ Detective
City Of Hialeah Police Department
11.1971 - 12.1991
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Recorded facts to prepare reports documenting incidents and activities.
Airman 3rd Class
United States Airforce Reserves
08.1964 - 10.1971
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
Education
No Degree - Criminal Justice
Columbia College
Orlando, FLNo Degree - Law Enforcement Certification
Miami Dade Community College
Miami, FLSkills
- Case Management
- Legal Compliance
- Report Writing
- Technology Integration
- Team Leadership
- Conflict Resolution
- Performance Evaluation
- Training and Development
- Interview Techniques
- Decision Making
Certification
CIFI - Certified Insurance Fraud Investigator
FCLS- Fraud Claims Legal Specialist
Certified Private Investigator
Timeline
Special Investigations Manager
Allstate Benefits
08.2011 - Current
Special Investigations Manager
Citizens Insurance Company
08.2004 - 07.2009
Manager
Peachtree Settlement Funding
09.2002 - 02.2004
Owner/Operator
Comprehensive Claims Investigations
01.1991 - 02.2001
Police Officer/ Detective
City Of Hialeah Police Department
11.1971 - 12.1991
No Degree - Criminal Justice
Columbia College
No Degree - Law Enforcement Certification
Miami Dade Community College
Airman 3rd Class
United States Airforce Reserves
08.1964 - 10.1971