Summary
Overview
Work History
Education
Skills
Timeline
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Chester Zickefoose

Chester Zickefoose

Buckhannon,WV

Summary

Service-oriented GM focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

3
3
years of professional experience

Work History

GM

Advanced Auto Parts
Buckhannon, WV
02.2023 - 04.2024
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.

GM

Papa John's Pizza
Buckhannon, WV
02.2021 - 02.2023
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
  • Implemented new technologies that improved the speed at which tasks could be completed by personnel.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.

GM

Sams Pizza And Heros
Buckhannon
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
  • Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
  • Identified opportunities to reduce costs while maintaining quality standards across departments.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed service and sales strategies to improve retention and revenue.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.

Education

MBA -

California Christian College
Fresno, CA
04-1982

Skills

  • Human Resources Management
  • Staff Training and Development
  • Organizational Development
  • Marketing expertise

Timeline

GM

Advanced Auto Parts
02.2023 - 04.2024

GM

Papa John's Pizza
02.2021 - 02.2023

GM

Sams Pizza And Heros

MBA -

California Christian College

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Chester Zickefoose