Chestisha Wiltz
Baytown,TX
Summary
Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. I'm a motivated Truck/School Bus Driver with an impeccable driving record and over 12 years of experinence transportation industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Care Assistant
LifeSpan
11.2021 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Constructed cognitively stimulating activities.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
Customer Service Representative
Dialog Direct Delta Dental
02.2024 - 06.2024
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Boilermaker Helper
Zachry Industrial
06.2023 - 12.2023
- Identified issues and addressed each immediately with job foreman.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Assembled and analyzed boilers for defects.
- Cleaned and maintained boilers and associated equipment to increase efficiency and performance level.
- Maintained compliance with all safety procedures from both client and employer.
- Used hand signals to notify crane operator to lift components to specific positions.
- Utilized specialized tools and machinery to complete repairs and installation.
- Inspected equipment, structures and materials to identify cause of errors.
- Coordinated movement of materials and equipment to job sites.
Carpenter's Helper
Zachry Industrial
10.2022 - 04.2023
- Gained valuable education in residential and commercial building codes.
- Cut materials according to specifications in preparation for installation.
- Assisted with movement of materials and equipment to job sites.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Cleaned work areas, machines and equipment to maintain clean and safe job site.
- Transported materials and tools from work truck to project areas and organized supplies based on likely needs.
- Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
- Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
- Measured and cut wood pieces using hand saws and powered saws.
- Set up and broke down scaffolding, shoring, and other support systems to meet project requirements.
Dump Truck Driver
CMMF Trucking LLC
06.2019 - 09.2022
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Hauled materials for road construction, large industrial use, construction and agriculture.
- Developed and established good relationships with customers by delivering prompt and courteous service with clear communication.
- Operated vehicles according to local, regional and federal transportation regulations.
- Safely drove truck and materials to various destinations in [State].
- Remained alert and prepared to protect crew against danger.
- Monitored loading of [Type] materials to maintain truck load capacity maximums and adhere to roadway load limits.
- Weighed in and out at scales for load ticketing and legal weight compliance.
- Maneuvered diverse vehicles on lots with obstacles and limited space.
- Maintained required daily logs, vehicle inspection records and mileage.
- Maintained truck logs or time recordings as required by state and company policies and regulations.
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Answered roadside assistance calls for tows and other vehicle support.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Driver
AFC Transportation
08.2015 - 04.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Stocker
Walmart
03.2015 - 08.2015
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
School Bus Driver/Aide Assistant
Port Arthur ISD
03.2008 - 08.2015
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Drove bus along assigned route, picking up students.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Created and enforced bus rules and kept expectations posted.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Enforced student behavior policies and responded to student emergencies.
- Maintained accurate and up-to-date route and time logs.
- Identified and reported mechanical problems and safety hazards.
- Recorded bus route and made notes for substitute drivers.
- Assisted in loading and unloading students and belongings.
- Assisted in training new drivers and maintaining driver certifications.
- Administered first aid to passengers in need.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Worked closely with school administration and transportation to maintain smooth operations.
- Inspected and serviced buses on regular basis.
- Supervised students during loading, unloading and on bus.
- Attended pre-trip meetings to support safe transport of students.
- Executed proper and timely loading and unloading of passengers.
- Completed logbooks, incident reports and other daily paperwork.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Organized and detail-oriented with a strong work ethic.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
High School Diploma -
Memorial High School
Port Arthur, TX06.2007
Skills
- Patient Care
- Care Plan Management
- Infection Control
- Dressing assistance
- First aid and safety
- Personal Hygiene Assistance
- Care plan assessment
- Laundry services
- Physical therapy support
- Mobility Assistance
- Compassionate Caregiving
- Feeding Assistance
- ADL support
- Hydraulics
- Vehicle maintenance and repair
- Heavy Equipment Operation
- Paperwork Processing
- Vehicle inspections
- Safety policies
- Safe Driving Practices
- Vehicle Inspection
- Vehicle Maintenance
- Load Management
- Route Planning
- Defensive Driving
- Class A license
- 10 years of experience
- Endorsements: Passenger/School bus
- Delivery Documentation
- State and Federal Regulations
- Safety and Emergency Equipment
- Dump truck operations
- Documentation skills
- Written Communication
- Problem-Solving
- Analytical Skills
- Goal Setting
- Truck Driving
- Self Motivation
- Safe Driving
- Problem-solving aptitude
- Load Inspection
- Relationship Building
- Aerial work platforms
- Visual Inspection
- Attention to Detail
- Flatbed Trailers
- Truck Weighing
- Accident Documentation
- Heavy Lifting
- Work Logging
- Delivery Scheduling
- Commercial Driving
- Professional Demeanor
- Professionalism
- Excellent Communication
- Time Management
- Active Listening
- Cargo Security
- Reliability
- Continuous Improvement
- Teamwork and Collaboration
- Assisting customers
- Critical Thinking
- Problem-solving abilities
- Dependable and Cooperative
- Trailer maintenance
- Time management abilities
- Operating hydraulics
- Account updating
- Complaint resolution
- Report Generation
- Data Entry
- Information Security
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Scheduling
- Call Management
- Prioritization
- Customer Relations
- Documentation
- Project management abilities
- Account Management
- Call Center Operations
- Payment Processing
- Computer Proficiency
- Quality Control
- Team Development
- Customer Service
- Complaint Handling
- Client Relations
- Receiving support
- Coordination
- Administrative Support
- Call center experience
- Conflict Resolution
- Reading Comprehension
- Pipe fitting
- Assembly procedures
- Measuring Instruments
- Welding Techniques
- Boiler equipment
- Repair work
- Repair services
- Material prepping
- Safety Procedures
- Welding expertise
- Hand and power tools
- Code Compliance
- Shielded Metal Arc Welding
- Boiler installation
- Maintenance Scheduling
- Technical Documentation
- Precision measuring
- Power tool proficiency
- Scaffolding Setup
- Door installation
- Painting preparation
- Building code regulations
- Worksite safety
- Materials Handling
- Materials Selection
- Project Management
- Hand tool expertise
- Passenger safety management
- Passenger Assistance
- Route coordination
- Understands local routes
- Punctuality
- Effective communication skills
- Transporting Students
- Pre-Trip Inspections
- Behavior Management
- Emergency Procedures
- Safe Driver Training
- DOT Regulations
- Dependable and reliable
- Special Needs Assistance
- Incident Reporting
- Shuttle Driving
Certification
- Texas Commercial Driver License (CDL) Class A
Issued: 08/07/2019 Expiration: 10/30/25
- Endorsement: Passenger/School Bus
Languages
English
Full Professional
Swahili
Full Professional
Timeline
Customer Service Representative
Dialog Direct Delta Dental
02.2024 - 06.2024
Boilermaker Helper
Zachry Industrial
06.2023 - 12.2023
Carpenter's Helper
Zachry Industrial
10.2022 - 04.2023
Home Health Care Assistant
LifeSpan
11.2021 - Current
Dump Truck Driver
CMMF Trucking LLC
06.2019 - 09.2022
Driver
AFC Transportation
08.2015 - 04.2019
Stocker
Walmart
03.2015 - 08.2015
School Bus Driver/Aide Assistant
Port Arthur ISD
03.2008 - 08.2015
High School Diploma -
Memorial High School
- Texas Commercial Driver License (CDL) Class A
Issued: 08/07/2019 Expiration: 10/30/25
- Endorsement: Passenger/School Bus
Similar Profiles
Lois BakerLois Baker
Medication Nurse at LifespanMedication Nurse at Lifespan
Nicole Perlingiero-LapointeNicole Perlingiero-Lapointe
Third Party Audit Coordinator at LifespanThird Party Audit Coordinator at Lifespan
Danielle KaplanDanielle Kaplan
Electrophysiology Physician Assistant at LifeSpanElectrophysiology Physician Assistant at LifeSpan