Cheston Baugh
Weatherford
Summary
Dynamic professional with a proven track record in customer service and problem-solving, complemented by a strong team-oriented approach. Adapts quickly to new standards and practices, demonstrating eagerness to tackle diverse tasks while maintaining a professional demeanor. Offers versatile skills in project management, collaboration, and delivering effective solutions, consistently recognized for adaptability and proactive strategies. Committed to bringing a fresh perspective and unwavering dedication to quality and success in every endeavor.
Overview
18
18
years of professional experience
Work History
Quality Assurance Representative
Nextlink Internet
08.2023 - Current
- Grade calls, emails, and chats based on company standards and processes.
- Collaborate with the team to develop and refine both new and current practices.
- Maintained current knowledge of process and procedures.
T1 Technical Support Agent
Nextlink Internet
02.2023 - 08.2023
- Diagnose and resolve technical issues for customer internet connection and escalate as required.
- Maintain knowledge on new/existing technologies and processes.
- Assist customers with knowledge, configuration, and usage of company products and services.
Repair, Technician
Dino's Phone Repair
08.2021 - 12.2022
- Diagnose and offer best solutions based on customers repair needs.
- Sell and upsell services and products based on customers needs.
Manager
Shoe Department
03.2021 - 08.2021
- Assist customer's with product needs and recommendations.
- Maintain store products, displays, and operations.
Meat Department Manager
Wal-Mart
01.2017 - 02.2019
- Maintain fresh products, knowledge, ordering, and plan displays for sales.
- Managed team to meet company standards for quality and sales goals.
Online Sales Agent/Manager
Etech Inc
09.2008 - 06.2013
- Online chat
- Support for AT&T mobile services.
- Manage team goals for sales and company standards.
- Provide feedback for improvement and success.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX12-2008
Skills
- Interpersonal skills
- Multitasking
- Adaptability
- Technical knowledge
- Performance Evaluation
- Critical thinking
- Call analysis feedback
- Mentoring and guidance
- Training implementation
- Performance evaluation
- Management collaboration
- Quality improvement initiatives
Timeline
Quality Assurance Representative
Nextlink Internet
08.2023 - Current
T1 Technical Support Agent
Nextlink Internet
02.2023 - 08.2023
Repair, Technician
Dino's Phone Repair
08.2021 - 12.2022
Manager
Shoe Department
03.2021 - 08.2021
Meat Department Manager
Wal-Mart
01.2017 - 02.2019
Online Sales Agent/Manager
Etech Inc
09.2008 - 06.2013
High School Diploma -
Nacogdoches High School