Carla Hetherington
Peterstown,WV
Summary
Hardworking Medical Support professional with education credentials in Healthcare Management, Medical Assisting, and Phlebotomy Instruction. Offering12 years of experience in various healthcare environments. Caring and efficient professional with in-dept healthcare knowledge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Adult Phlebotomy Instructor
Monroe County Technical Center (Part-time)
02.2022 - Current
- Use of various teaching techniques to train adult students.
- Coached students on individual level with patience and positive reinforcement.
- Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
- Provided immediate and constructive feedback to students individually and as group.
- Accurately maintain attendance records for class.
- Have reliable source of contact with each individual student in order to send urgent information.
- Teaches with depth and accuracy all class materials as outlined in syllabus and relates instruction to careers and employer expectations.
- Keeps supplies stocked, organized, and up-to-date.
- Begin and end each class at designated times, providing full period of instruction.
Certified Clinical Medical Assistant
HCA LewisGale Physicians
04.2018 - 05.2022
- Handled administrative duties (answering phones, scheduling appointments, maintaining medical records, processing patients, billing.)
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections, and diagnostic procedures and ancillary tests (EKGs, chemistry analysis, hematology, and urinalysis)
- Ensured cleanliness, sanitation, and maintenance of all facilities, exam rooms and equipment..
- Communicated with various outside facilities to schedule specialty appointments and outpatient testing.
- Maintained drug sample area and kept samples up-to-date and organized.
- Performed various other duties as specified by physician or practice manager.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Community Health Worker
KinergyCare
04.2020 - 11.2020
- Helped patients develop health management plans and goals.
- Handled 15-20 patient calls daily..
- Followed-up with health management/care plans with both patients and providers.
- Coached patients in effective management of their chronic health conditions.
- Helped clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible or providing information.
- Motivated patients to be active, engaged participants in their health.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Built and maintained positive working relationships with clients, providers, nurse case managers, and office staff.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collaborated with external organizations to coordinate health and social services.
Fee Collections Manager
Monroe County Commission
06.2017 - 04.2018
- Responsible for collection of fees for county wide emergency ambulance ordinance.
- Entered collection data into Microsoft Excel quick books.
- Set payment plans for residents unable to pay upfront amount.
- Entered in new contact information for residents.
- Counted large amounts of cash money and submitting multiple bank deposits daily.
- Clarifying any questions residents had about new ordinance.
- Investigated properties within county deemed unlivable by commission.
- Presented monthly report to Monroe County Commissioners and verbally answering any questions they may have.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Phlebotomist
Carilion Clinic Family Medicine
08.2016 - 06.2017
- Drew blood from patients for analysis of all age groups.
- Performed testing on Coulter AC DIFF 2 analyzer.
- Performed point of care in-house rapid testing.
- Very familiar with capillary sticks.
- Entered all data into computer.
- Resulted tests to providers.
- Faxed results to requested offices.
- Made sure stock is up-to-date and organized.
- Charged with duty of proper labeling of collected blood sample.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Properly secured sharps containers for disposal.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Medical Assistant
Appalachian Regional Healthcare
12.2015 - 08.2016
- Interviewed patients to obtain medical information, measure vitals, weight, and height.
- Showed patients to examination rooms and prepare them for physical.
- Recorded patients' medical history, past and present.
- Prepared and administer medications as directed by provider.
- Collected lab specimens and prepare them for testing.
- Explained treatment procedures, medications, and providers instructions to patients.
- Helped providers examine and treat patients, such as removing sutures or giving injections.
- Authorized drug refills and provide prescription information to pharmacies.
- Properly dispose of contaminated supplies.
- Scheduled appointments for patients.
- Changed dressing on wounds.
- Greeted and log in patients arriving to clinic.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled patients for outpatient testing/procedures.
Medical Office Associate/Phlebotomist
Carilion Clinic Family Medicine
07.2012 - 12.2015
- Worked in lab three days weekly collecting specimens from patients via venipuncture or capillary stick.
- Collected throat and or nasal swabs then running rapid in-office testing.
- Entering data and results into electronic medical record.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
Shift Supervisor
Burger King
07.2006 - 05.2012
- Prepared hourly employees weekly schedule.
- Assisting General Manager by overseeing assigned shift which may range from 7-10 individuals.
- Couched hourly employees on policies and procedures and focused on exceeded guest standards.
- Completed store opening and closing procedures.
- Worked in coordination with General Manager on new hire/onboarding process.
- Enforced sanitary practices for food handling and general cleanliness of kitchen and dining areas.
- Addressed and resolved customer complaints in professional manner.
- Managed cash handing and inventory.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College
Steubenville, OH05.2022
Skills
- Patient Privacy
- Disposal Procedures
- Phlebotomy Procedures
- Individualized Lesson Plans
- Instructional Techniques
- Laboratory Testing
- Collections/Processing
- Infection Control Procedures
Certification
- Certified Clinical Medical Assistant, National Healthcare Association - 2018 to Present
- Adult Phlebotomy Instructor, West Virginia Department of Education - 2022 to Present
Timeline
Adult Phlebotomy Instructor
Monroe County Technical Center (Part-time)
02.2022 - Current
Community Health Worker
KinergyCare
04.2020 - 11.2020
Certified Clinical Medical Assistant
HCA LewisGale Physicians
04.2018 - 05.2022
Fee Collections Manager
Monroe County Commission
06.2017 - 04.2018
Phlebotomist
Carilion Clinic Family Medicine
08.2016 - 06.2017
Medical Assistant
Appalachian Regional Healthcare
12.2015 - 08.2016
Medical Office Associate/Phlebotomist
Carilion Clinic Family Medicine
07.2012 - 12.2015
Shift Supervisor
Burger King
07.2006 - 05.2012
Associate of Applied Science - Healthcare Administration
Eastern Gateway Community College
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