Chet Keating
Navarre,FL
Summary
Highly motivated and energetic professional with extensive experience in team development. Superior track record of accomplishments. Possess strong problem-solving skills and excels in team building, leadership, and motivation. Dedicated to training, monitoring, and morale-building to enhance employee engagement and boost performance, while fostering a positive work environment. Proven ability to build and maintain relationships with diverse stakeholders. Customer-oriented mindset, excels in generating optimal satisfaction levels and driving profits through client generation. Consistently makes independent decisions and exercises sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Associate Director of Service
Bayer Pharmaceuticals
03.2016 - 05.2024
- Managing 19 direct reports servicing ancillary imaging equipment across the southern and southwestern United States
- Responsible to achieve financial and margin targets annually
- Responsible to deliver the highest quality/customer satisfaction/revenue performance.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Worked with sales counterparts to increase overall market share
Senior Field Service Manager
Bayer
07.2000 - 03.2016
- Managed 14-16 direct reports servicing ancillary imaging equipment through the Southeastern United States
- Responsible to achieve financial and margin targets annually
- Responsible to deliver the highest quality/customer satisfaction/revenue performance.
- Reduced time to complete service calls and expertly retained key customers.
- Spearheaded process improvement initiatives to reduce service costs.
- Worked with sales counterparts to increase overall market share
Zone Service Manager
Medrad/Bayer
07.2004 - 07.2007
- Managed 12-16 direct reports servicing ancillary imaging equipment through the Southeastern United States
- Responsible to achieve financial and margin targets annually
- Responsible for expense management
- Responsible to deliver the highest quality/customer satisfaction/revenue performance.
- Worked with sales counterparts to increase overall market share
Zone Service Manager
Medrad
07.2000 - 07.2004
- Managed 12-16 direct reports servicing ancillary imaging equipment through the Southeastern United States
- Responsible to achieve financial and margin targets annually
- Responsible to deliver the highest quality/customer satisfaction/revenue performance.
- Worked with sales counterparts to increase overall market share
Education
Bachelor of Applied Science in Electronic Engineering Technology - Electrical, Electronics Engineering Technologies
Coastal College
05.1983
Skills
- Salesforce/ServiceMax
- Expense Control
- Crisis Management
- Relationship Building
- Onboarding and training
- Team Collaboration and Leadership
- Hiring and Training
- Financial Leadership
- Key relationship development
- Coaching and Mentoring
- MS Office
Accomplishments
4 Time Associate Manager of the Year
3 Time Senior Manager of the Year
2 Time Regional Manger of the year
President Award Winner
Special Recognition Award for Achievement
Customer Satisfier of the Year
2 Time Service Representative of the year
17 Time Gold Club Member
Actions
- Annually organized trips of up to 30 individuals with up to 200K in supplies and provisions internationally to Brazil and Africa since 2000. Responsibilities include securing translators, lodging, meals, as well as venues in foreign countries.
References
- John Friel, CEO Medrad Inc. 412-996-9191
- Wayne Cummings, Sr. Service Manager, Mid-Atlantic Region | BAYER, 919-818-9249
- MIKE POGOZELEC, Associate Director, Southeast Region | BAYER, 724-612-7979
- Sergio Garcia, Service Manager, BAYER serge.garcia@bayer.com, 386-473-2719
Timeline
Associate Director of Service
Bayer Pharmaceuticals
03.2016 - 05.2024
Zone Service Manager
Medrad/Bayer
07.2004 - 07.2007
Senior Field Service Manager
Bayer
07.2000 - 03.2016
Zone Service Manager
Medrad
07.2000 - 07.2004
Bachelor of Applied Science in Electronic Engineering Technology - Electrical, Electronics Engineering Technologies
Coastal College
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