Highly skilled and adaptable associate of business administration with 5+ years of customer service experience. Successful background working in teams with exceptional interpersonal skills. Eager and motivated to expand on current knowledge with a new company.
-Directly communicated with clients and tenants while offering strategic solutions to remedy problems.
-Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
-Analyzed and evaluated monthly and annual financial statements.
-Monitored progress of constructions and maintenance projects and notified appropriate individuals of project updates.
-Uphold menu items to customers, driving up per sale revenues and maximizing profits.
-Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
-Maintained long standing relationships with customers to ensure their continued business
-Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
-Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
-Worked closely with management to strategize sales techniques to increase branch production and customer service.
-Established rapport with new clients to increase satisfaction and loyalty
Customer service-focused
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