CHET ROSENFELD
Oviedo
Summary
Fraud & Risk Manager with over 16 years experience reviewing, analyzing and investigating white collar crimes while also overseeing corporate security & risk based functions to ensure safety, soundness and profitability. Excelled in preventing fraud losses which exceeded company goals year over year which kept operational losses under budget while generating recovery income and increasing efficiency. Established and experienced trainer to all employees as it relates to general operations and fraud and risk management. Generated relationships to become the company's point of contact for all general topics. Accomplished leader by recognizing opportunities to lower risk exposure while working and leading others to establish new policies and procedures to meet company goals. Develops relationships with Senior and Executive Management to expand company growth.
Overview
17
17
years of professional experience
Work History
Financial Crimes Manager
Publix Employees Federal Credit Union
04.2025 - 06.2025
- Maintain and oversee all VISA claims to ensure compliance with Regulation E
- Respond to VISA claim escalations
- Monitor and assist with all incoming Fraud cases
- Review SARs for accuracy
- Created ID theft program
- Created department procedures
- Developed Team goals to measure productivity
- Advised Senior Management of fraud trends and recommended remediation as needed
- Monitored and created training programs for support areas of Credit Union to ensure fraud awareness
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Fraud Investigator
VyStar Credit Union
10.2024 - 03.2025
- Conducts prompt and thorough investigations through automated alerts and case referral tracking system from internal leads.
- Prepares SARs as needed.
- Meets and succeeds monthly fraud saves goal.
- Conducts extensive interviews with clients.
- Gathered and prepared evidence for Law Enforcement and internal case files.
- Provides back office support for front line employees on fraud related issues.
- Prepares, assists and analyzes monthly reports for management that create efficiencies.
Fraud & Risk Manager
Fairwinds Credit Union
01.2018 - 04.2024
- Responsible for leading and managing 8 Fraud/AML Investigators
- Conducts risk assessments to identify vulnerabilities throughout the Credit Union
- Manages and analyzes Credit Unions budget to identify risk and report trends and recommendations as needed
- Advises Senior Management as needed for ongoing fraud trends and areas of concern as it relates impact on business
- Assists and conducts internal and external fraud investigations
- Monitors and review's a variety of incoming and outgoing high risk transactions for red flags
- Monitors and review's high risk Credit Union client applications for healthy growth
- Files SARs as needed
- Manages and oversees Credit Union Identity Theft program
- Manages and oversees all Fraud Incident reports and workflows
- Oversees all risk based decisions for new projects through implementation to mitigate losses
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information for high risk investigations
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks
- Assisted with disaster recovery program
- Assisted with physical security program
Loss Prevention Specialist
Fairwinds Credit Union
01.2008 - 12.2017
- Analyze trends and develop strategies to minimize fraud
- Works closely with Senior Management to present ideas of fraud related training in various areas of the Credit Union
- Trains and educates employees on fraud and security topics
- Conducts internal and external investigations
- Prepares and gathers evidence used in criminal reports for Law Enforcement
- Conducts risk assessments for high risk areas
- Research, investigates and prepares "Suspicious Activity Reports" (SAR)
- Responsible for all surveillance cameras including coordinating installations, monthly audits to ensure cameras are working properly
- Assisted with physical security program
- Assisted with disaster recovery program
- Prepare and draft monthly reports for Management
- Provides back office support for employees in fraud related areas
Education
High School Diploma -
Lake Howell High School
Skills
- Fiserv DNA
- Miser Atlas
- Jack Henry Symitar
- Microsoft Office
- Verafin
- Global Vision Patriot Officer
- Lexis Nexis Clear
- Lexis Nexis Accurint
- Milestone Smart Client
- Verint Surveillance Client
Timeline
Financial Crimes Manager
Publix Employees Federal Credit Union
04.2025 - 06.2025
Fraud Investigator
VyStar Credit Union
10.2024 - 03.2025
Fraud & Risk Manager
Fairwinds Credit Union
01.2018 - 04.2024
Loss Prevention Specialist
Fairwinds Credit Union
01.2008 - 12.2017
High School Diploma -
Lake Howell High School
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