Chetachi Prosser
Norman,OK
Summary
Proven Administrative Assistant with a track record of enhancing office operations at IDevworks Technologies. Excelled in customer service and data management, significantly improving document organization and client relations. Skilled in Microsoft Excel and professional communication, adept at fostering strong relationships and ensuring efficient office administration.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
IDevworks Technologies
09.2013 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
FRONT DESK CLERK
GRANDVILLA HOTELS
02.2011 - 04.2012
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Education
Bachelor of Science - English Education
UNIVERSITY OF WINNEBA,
GHANA09.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Time Management
- Documentation and Recordkeeping
- Professional Communication
- Records Management
- Relationship Building
Timeline
Administrative Assistant
IDevworks Technologies
09.2013 - 10.2023
FRONT DESK CLERK
GRANDVILLA HOTELS
02.2011 - 04.2012
Bachelor of Science - English Education
UNIVERSITY OF WINNEBA,
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