Chetali Harrell-Morris
Tampa Bay,FL
Summary
Results-oriented Supervisor driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
Overview
4
4
years of professional experience
Work History
Skycap Supervisor
Prospect Air Services, Inc
08.2022 - Current
- Managed and assigned skycaps to assist passengers with special needs
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
- Held skycaps accountable to service expectations to meet company and regulatory standards.
- Engaged skycaps by creating and fostering personal relationships with crew members.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
Manager in Training
Paradies Lagardere
06.2021 - 07.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Shift Leader
Nu Vegan Cafe
01.2021 - 05.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Richard Milburn Academy
Washington, DC06.2002
Skills
- Staff leadership
- Coaching and mentoring
- Staff Management
- Customer Relations
- Financial Management
- Employee training
- Heavy Lifting
- Customer Satisfaction
- Employee Coaching
Timeline
Skycap Supervisor
Prospect Air Services, Inc
08.2022 - Current
Manager in Training
Paradies Lagardere
06.2021 - 07.2022
Shift Leader
Nu Vegan Cafe
01.2021 - 05.2021
High School Diploma -
Richard Milburn Academy
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