Chetan Patel

IT Technician | IT Specialist | IT Support Engg.

Ocean Inc

Vadodara, Gujarat, INDIA.

01.1995 - 08.2022

Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Resolved hardware issues including replacing parts as necessary.
Installed and configured hardware, software, systems, networks, printers, and scanners.
Provided technical support to users via telephone or remote access.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Deployed operating systems.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Set up user profiles on local machines according to established standards.
Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Updated software versions with patches and new installations to close security loopholes and protect users.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Responded to or escalated tickets based on severity and internal policies governing responses.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Provided recommendations on hardware purchases based on customer requirements.
Performed daily backups using Symantec Backup Exec and other backup solutions.
Participated in team meetings to discuss project status updates.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Monitored system performance and implemented preventive maintenance procedures.
Implemented security measures such as firewall configuration and virus protection software installation and updates.
Assisted with the deployment of new applications and updates to existing applications.
Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Documented repair processes and helped streamline procedures for future technical support actions.
Responded quickly to emergency situations involving outages or data loss scenarios.
Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Acted as single point of contact for customers during technical faults and security-related events.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Answered user inquiries to resolve computer software or hardware operation problems.
Maintained positive working relationship with fellow staff and management.
Oversaw daily performance of computer systems.
Evaluated software or hardware to recommend improvements or upgrades.
Referred major hardware or software problems or defective products to vendors or technicians for service.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Supervised and directed workers engaged in installation of data communication equipment and software.
Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Performed variety of clerical and administrative duties pertaining to on-site support.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Maintained audit trail and statistical records of problems and conditions reported by client.
Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Collected, analyzed and reported on data for use in operational planning.
Installed operating systems, applications, patches, updates. as needed.
Created user accounts, set up permissions, and monitored system security.
Maintained inventory of all IT equipment and supplies in use by the organization.
Conducted regular maintenance checks on computers, servers, and other IT equipment.
Investigated system errors to determine root cause of issue and implement solutions accordingly.
Trained end users on how to use new systems and technologies effectively.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Provided technical support for users experiencing hardware or software issues.
Monitored network performance and identified areas for improvement.
Developed documentation related to IT policies, processes, standards.
Performed troubleshooting to diagnose and resolve complex technical problems.
Resolved conflicts between different hardware components or software programs.
Used remote login tools to assist clients with technical and product questions.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Served as first point of contact for incoming technical service calls and emails.

Summary

Overview

Work History

IT Technician | IT Specialist | IT Support Engg.

Education

High School Diploma -

Skills

Timeline

IT Technician | IT Specialist | IT Support Engg.

High School Diploma -

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