Chetan Sharma
Fairfax Station,VA
Summary
Performance-oriented Salesperson offering exceptional record of achievement over 17 years career selling over $1.5BN in Tech Sales (in last 5 years). Tenacious global account manager/executive with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
Work History
Global Client Executive
Denali Advanced Integration
2019.09 - 2022.09
- Responsible for bringing net new sales accounts and GTM strategically on global level.
- Hunting role
- Responsible for Global RFI's, RFP's and RFQ's
- Added 3 new large Enterprise accounts and generated $550M+ in net new sales Globally in less than 24 months
- Expanded company in 10 new countries within 3 continents
- Identifies Sales Opportunities and drives them with technical and sales knowledge to closure globally and add them as new account for company
- Experienced and successful in selling into large Global Enterprise companies and working directly with
- Worked with Directors and C-Level for their CORP IT solutions globally
- Accountable for Sales, Strategies, pipeline and promotional planning
- Innovating & Implementing Sales & OPS process across the globe
- Maintain and Develops relationships with major partners like Cisco, Gemalto, Palo Alto, Gigamon, Quantum, Finisar, HPI, Lenovo, Foxconn, etc
- Helps with planning, budgeting, forecasting and staging with client's teams like CORP IT, NetSec, Server & Storage, sourcing and Supply Chain Fulfillment
- Worked on hybrid business models with clients and sold over $300M+ in just 12 months during COVID 19
- Highly Efficient in CRM
- Builds and manages customer catalogs & standards, BI & Daily reporting and effective communication
- Works with Managed & non-managed partners and clients acquisitions globally.
Global Account Manager
Zones Inc
2019.02 - 2019.09
- Cloud/Data Center/IT/Services, Salesforce and Acquisitions - Global (US, EMEA, APAC & LATAM)
- Responsible for all Sales (PROD & CORP) and GTM strategically
- Identifies Sales Opportunities and drives them with technical and sales knowledge to closure
- Responsible & Accountable for $86M+ sales Globally
- Experienced and successful in selling Data Center and IT solutions to Enterprise - Global Cloud based accounts
- Accountable for Sales, Strategies, pipeline and promotional planning
- Implementing Sales & OPS process across the globe
- Maintain and Develops relationships with major partners like Cisco, Gemalto, Palo Alto, Gigamon, Quantum, Finisar, Oracle, HPE, etc
- Helps with planning, budgeting and staging with client's teams like NetEng, NetSec, Server & Storage, sourcing and Supply Chain Fulfillment
- Highly Efficient in CRM
- Manages customer catalogs & standards, Daily reporting and effective communication
- Works with Managed & non-managed partners and clients acquisitions globally.
Enterprise Account Executive
Zones Inc
2018.02 - 2019.01
- Enterprise
- Cloud/Data Center/IT/Services, Salesforce and Acquisitions - Global (US, EMEA, & APAC)
- Promoted to build and expand existing account base globally
- Experienced and successful in selling Data Center and IT solutions to Enterprise Cloud based accounts
- Accountable for Sales, Strategies and promotional planning
- Implementing Sales process across the globe
- Maintain and Develops high level relationships with Customer and Partners (Distributions and OEM's)
- Responsible for Seven Figures Quotas, Globally
- Forecasting Business nationwide and Globally
- Efficient in CRM with quoting and Forecasting
- Manages customer catalogs and Daily reports
- Works with Inside Channel account managers on a global scale.
Field Account Manager
Zones Inc
2014.03 - 2018.01
- Cloud/Data Center/IT/Services, Salesforce and Acquisitions
- Up sold add-on services and hardware to existing customers, generating incremental revenue
- Sold services like Rack & Roll, Integration, Imaging, Data capture for EDI feeds and more
- Successfully sold HW such as Cisco, Oracle, Gigamon, Safenet., Finisar, Lancope, Sourcefire, MRV, HP,
- Dell, EMC etc
- Addressed customer questions and concerns regarding products, prices and availability
- Developed and expanded existing customer sales in High 7 figures
- Determined cost and pricing of proposals and bids
- Worked closely with company executives to identify new business opportunities, securing service business
- Delivered exceptional account service to strengthen customer loyalty
- Estimated and quoted prices, credit and contract terms, warranties and delivery dates
- Negotiated details of contracts and payments and prepared sales contracts and order forms
- Gathered all relevant materials for bid processes and coordinated bidding and contract approval
- Communicated sales promotions to customers to grow average customer account size by 10%
- Emphasized product features based on analysis of customers' needs
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Maintained friendly and professional customer interactions at all times.
Inside Sales Representative
Zones Inc
2013.02 - 2014.02
- Worked flexible schedule to accommodate changing customer levels
- Responded to questions with knowledgeable service
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Generated and provided quotes to customers
- Interacting and managing customer relationships over the phone and through email; this includes, answering questions, and analysis of reported issues
- Develop and maintain the Vendor relationship more future opportunities
- Organized weekly sales reports for the sales department to track success
- Created new processes and systems for increasing customer service satisfaction
- Managed quality communication, customer support and product information for each client
- Worked under strict deadlines and responded to sales requests.
Account Executive
New Computech Inc, Federal
2012.02 - 2013.02
- Generates and Provides Quotes to the customers
- Responded to RFI's and RFP's within the time-period
- Following up on outstanding cases to ensure timely resolutions to ensure an excellent customer service experience
- Cold and warm called 20 new and existing accounts per day
- Exceeded targeted sales goals by 40%
- Generated new accounts by implementing effective networking and content marketing strategies
- Managed budget forecasting, goal setting and performance reporting for all accounts
- Identified strategic partnerships and gathered market information to gain a competitive advantage
- Negotiated rates to cut costs and benefit corporate partnerships
- Contacted new and existing customers to discuss how specific products could meet their needs
- Answered customer questions regarding products, prices and availability
- Developed growth plans by identifying key clients, key targets and priority service lines
- Generated new sales opportunities through direct and telephone selling and emails
- Coordinated and managed major proposal processes from initiation to implementation.
Technical Support Advisor II
Teleperformance
2009.04 - 2009.10
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Maintained composure and patience in face of difficult customer situations
- Informed customers about issue resolution progress
- Assisted customers with technical issues via email, live chat and telephone
- Developed and maintained positive customer relationships
- Reported important problems to management
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Subject Matter Expert
Genpact
2007.04 - 2008.10
- Developed and shared best practices across the company, including automation tool for drafting
- Boosted company efficiency through technology upgrades and process improvements such as seat management
- Making co-ordination between clients and operation department for just in time services
- Specialized in lean business ideas
- Optimized the overall customer experience through overseas travel and getting trained on new changes within the business.
Technical Support Agent
Genpact
2006.10 - 2007.03
- Reviewed support cases for technical and troubleshooting accuracy
- Maintained records, logs and the life cycle of work requests
- Created new account, reset passwords and configured access for users
- Laptops, Desktops troubleshooting
- Devised workarounds for problems
- Handled a large volume of phone calls, chat and emails
- Researched, resolved and followed up on customer issues
- Responded to customer service emails in a timely and effective manner.
Education
Bachelor of Science - Computer And Information Sciences
BMCC
New York, NY01.2026
Skills
- Networking Abilities
- Customer Engagement
- Client Relationship Management
- Demand Forecasting
- Business Development
- Solution Development
- Sales Expertise
- Executive Management
- Upselling
- Creative Solutions
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Global Client Executive
Denali Advanced Integration
2019.09 - 2022.09
Global Account Manager
Zones Inc
2019.02 - 2019.09
Enterprise Account Executive
Zones Inc
2018.02 - 2019.01
Field Account Manager
Zones Inc
2014.03 - 2018.01
Inside Sales Representative
Zones Inc
2013.02 - 2014.02
Account Executive
New Computech Inc, Federal
2012.02 - 2013.02
Technical Support Advisor II
Teleperformance
2009.04 - 2009.10
Subject Matter Expert
Genpact
2007.04 - 2008.10
Technical Support Agent
Genpact
2006.10 - 2007.03
Bachelor of Science - Computer And Information Sciences
BMCC
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