Chetan Prakash U.N

Strategic Engagement & Transformation Leadership

• Lead end‑to‑end delivery management for large‑scale enterprise technology programs, ensuring alignment with business strategy, customer expectations, and organizational growth objectives.
• Drive delivery excellence through robust governance frameworks, KPI‑driven execution models, and continuous improvement practices that enhance predictability, quality, and operational efficiency.
• Partner with C‑suite executives, business leaders, and cross‑functional teams to shape digital transformation roadmaps and deliver high‑value, customer‑centric solutions.
• Oversee multi‑tower delivery portfolios across Digital & Product Engineering, Cloud Transformation, Customer Experience, AI/ML, IoT, and Enterprise Modernization.
• Build and scale high‑performing global delivery teams, fostering a culture of innovation, accountability, and technical excellence.
• Optimize resource allocation, talent development, and competency scaling to support evolving business and technology needs.
• Manage P&L ownership, financial governance, and margin optimization across multi‑million‑dollar delivery portfolios.
• Leverage automation, AI‑driven insights, and emerging technologies to accelerate modernization, improve customer experience, and drive business innovation.
• Strengthen customer engagement and long‑term account value through proactive communication, strategic planning, and delivery‑led growth initiatives.
• Enable business resilience and competitive differentiation through data‑driven decision‑making, operational rigor, and strategic transformation leadership.

Strategic Delivery & Digital Transformation

• Lead complex, multi‑tower delivery programs (fixed‑price and managed‑capacity) across multiple accounts within the SBU, managing a combined portfolio of ~USD 15M and ensuring predictable, high‑quality execution.
• Own revenue forecasting, realization, margin performance, resource productivity, and pyramid optimization, driving continuous financial and operational improvements across the portfolio.
• Guide delivery and project managers on innovation, productivity, and efficiency levers to accelerate organization‑wide transformation initiatives and strengthen delivery maturity.
• Collaborate with Technology Practices to assess ongoing programs, identify new opportunities, and drive innovation, modernization, and technical debt reduction across customer engagements.
• Apply a metric‑driven governance model to analyze delivery trends, implement corrective actions, and enhance operational stability, predictability, and customer satisfaction.
• Conduct cadence‑based technical solution reviews and delivery governance sessions with internal leadership and customer executives to ensure alignment, transparency, and proactive risk management.
• Provide continuous coaching and situational leadership to direct and indirect reportees, fostering an enable‑and‑empower culture that strengthens team capability and leadership readiness.
• Identify and develop emerging Technology, Delivery, and Business leaders by defining growth roadmaps, mentorship programs, and competency‑building initiatives.
• Partner with Sales and Pre‑Sales teams on strategic RFPs, shaping winning themes, differentiated solution approaches, and signing off on execution, operating, and pricing models.
• Collaborate with cross‑functional support groups—Presales, Talent Acquisition, L&D, SQA, and HR—to streamline SBU operations, strengthen delivery readiness, and support organizational scalability.

• Lead globally distributed delivery programs for strategic accounts within the SBU, ensuring seamless execution, cross‑geography collaboration, and alignment with customer business objectives.
• Oversee delivery health across programs by reviewing key metrics, risk indicators, and execution trends, providing strategic guidance to project and program managers to strengthen delivery predictability and quality.
• Analyze program‑level performance data to identify optimization opportunities, drive continuous improvement, and enhance operational efficiency across the delivery portfolio.
• Conduct structured delivery governance and executive reviews with internal leadership and customer stakeholders, ensuring transparency, proactive risk management, and alignment on transformation outcomes.
• Collaborate with capability centers and architecture teams to evaluate proposed technical solutions, recommend improvements, and ensure solution integrity across ongoing and new initiatives.
• Own revenue forecasting, realization, and financial governance for assigned accounts, driving improvements in margin, productivity, utilization, and overall portfolio profitability.
• Partner with Presales, Talent Acquisition, Learning & Development, Delivery Excellence, and HR teams to manage day‑to‑day delivery operations and ensure organizational readiness for scaling engagements.

• Built and scaled global delivery teams to execute complex, multi‑tower programs using diverse delivery models, ensuring high performance, collaboration, and predictable outcomes across geographies.
• Partner with Project Managers and the Delivery Assurance Group to review and strengthen delivery health through structured metrics such as the Project Health Indicator (effort–scope–schedule variance, artefact quality, code quality) and the Project Compliance Index (incubation, planning, and compliance adherence).
• Provide technical and business leadership for end‑to‑end delivery management, applying PMBOK, Agile, and hybrid methodologies to drive execution excellence and accelerate digital transformation outcomes.
• Increase business turnover and profitability by collaborating with Sales, Account Management, and Marketing teams on account planning, governance, mining, and the development of differentiated, customer‑centric solution strategies.
• Lead monthly operational reviews for the Business Unit, assessing revenue performance, billing efficiency, utilization, E/CSAT, project margins, and strategic proposals to strengthen delivery and financial health.
• Establish, monitor, and govern project objectives, KPIs, and milestone plans to ensure deliverables meet schedule commitments, quality expectations, and customer‑defined acceptance criteria.
• Identify and implement corrective actions—short‑, mid‑, and long‑term—based on delivery trends, operational insights, and governance reviews to enhance stability and performance.
• Contribute to financial planning and forecasting for the Business Unit, managing budgets and ensuring alignment between delivery capacity, revenue goals, and strategic priorities.
• Attract, develop, and retain high‑potential talent by leveraging global, regional, and local development programs, fostering a culture of growth, accountability, and innovation.
• Evaluate lifecycle management opportunities for products and business units to strengthen competitive positioning, and oversee the creation of business cases for new growth initiatives.
• Conduct weekly, fortnightly, and monthly governance reviews with cross‑functional support teams—including Recruitment, Delivery Assurance, HR, Finance, and Presales—to ensure operational readiness and seamless delivery execution.

• Work with sales team to fully qualify and manage the delivery of pre-sales artefacts which includes proposals, Service offerings, Proof of Concept/Value engagements.
• Accountability and responsibility of end-to-end Deal Process.
• Bringing thought leadership to build differentiated propositions and drive focus to convert strategic and large deals.
• Work with Delivery teams to define and review the Execution Model, Operations Model, Resourcing Plan and Project Governance.
• Work with Technology teams to define and review the functional scope, technical solution, solution considerations, estimation tenets and effort estimation.
• Collaborate with Centre of Excellence & Technical Architecture Groups to showcase capability in Digital (Portals, UI frameworks, UX), Cloud (AWS & Azure) and BI Analytics (Power BI, Qlik, Tableau).
  Work with team to strengthen their KRA’s for a better win ratio and differentiated approach for strategic proposals.
• Make decisions for team in support of goals and objectives, referring to senior management on major issues.
• Work along with delivery to build proactive proposals and complementing business solutions.
• Directly manage day to day activities of pre-sales staff and sales support activities.

• Established and scaled a Products & Mobility Business Unit, creating a strong market value proposition through repeatable frameworks, accelerators, and innovative digital solutions tailored to complex customer problems.
• Consistently delivered 50–60% YoY gross margins while maintaining customer profitability between 100% and 500%, ensuring sustainable financial performance across strategic accounts.
• Engage directly with CXOs, IT leadership, and business stakeholders to shape technology roadmaps, define digital transformation strategies, and architect solutions aligned with enterprise growth objectives.
• Strategically allocate 15% of gross margin toward product innovation, enabling continuous development of reusable assets, accelerators, and IP that drive repeatable business and competitive differentiation.
• Leverage deep Insurance domain expertise (General, Life, Health) to guide product strategy, solution design, and delivery execution across multiple enterprise platforms and digital initiatives.
• Build and nurture strong executive‑level relationships across key accounts, ensuring high customer satisfaction, long‑term retention, and expansion of strategic partnerships.
• Mentor and coach delivery leaders to elevate performance across delivery excellence, customer satisfaction, revenue growth, and profitability, fostering a culture of accountability and innovation.
• Drive engineering innovation through solutions in Live Streaming, Video Streaming, OCR, RPA, and emerging technologies to enhance customer experience and operational efficiency.
• Conceived and led the development of a Rapid Application Development (RAD) platform for mobile apps, significantly reducing time‑to‑market and accelerating enterprise mobility adoption.
• Spearheaded product ideation and execution for six enterprise‑grade products, overseeing end‑to‑end lifecycle from concept to launch.
• Architect and implement multi‑tier B2B/B2C web portals, native and hybrid mobility solutions, and performance optimization strategies for complex enterprise systems.
• Lead cloud modernization initiatives by proposing and guiding teams through cloud migration of legacy on‑premise applications, improving scalability, resilience, and cost efficiency.
• Oversee full‑spectrum delivery management across SDLC, Agile, and hybrid methodologies, ensuring predictable execution, risk mitigation, and alignment with business outcomes.
• Partner with Presales, Finance, HR, and Delivery Excellence teams to drive portfolio governance, budgeting, resource planning, and operational readiness across the organization.

• Architected and delivered enterprise‑grade Web Portal and SharePoint solutions, ensuring scalable design, robust integration patterns, and alignment with business and technical requirements.
• Led performance optimization and modernization of existing web portal ecosystems, driving technology upgrades, architectural refactoring, and improved system resilience.
• Achieved 200% revenue growth in year one and 400% in year two for B2C portals by significantly reducing response times through deep analysis using Google Analytics, GTM, and performance instrumentation.
• Directed the full product development lifecycle—from ideation and requirements engineering to architecture, development, testing, and release management—by defining clear product roadmaps and execution strategies.
• Defined testability requirements and established rigorous testing frameworks to enhance software quality, improve planning accuracy, and build effective test environments with meaningful test data.
• Applied advanced expertise in performance engineering using tools such as APM, ANTS Profiler, New Relic, and ReSharper to diagnose bottlenecks, resolve performance issues, and elevate user experience.
• Specialized in end‑to‑end performance optimization for Web and Mobile solutions, including front‑end script/style optimization, business logic tuning, async/parallel processing, application server configuration, and database query optimization.
• Led source code configuration and release management processes to support parallel development streams, ensuring version integrity, deployment consistency, and seamless DevOps alignment.
• Collaborated closely with delivery teams, project managers, and client stakeholders to ensure architectural alignment, technical feasibility, and successful delivery of complex programs.
• Supported pre‑sales by crafting solution proposals, conducting technical presentations, defining architecture blueprints, and contributing to winning strategies for new opportunities.
• Built strong client relationships through consultative engagement, problem‑solving leadership, and continuous value delivery across multiple projects and programs.
• Provided engineering leadership and mentorship to cross‑functional teams, fostering innovation, technical excellence, and adherence to SDLC best practices.
• Contributed to start‑up‑style initiatives by driving rapid prototyping, MVP development, and iterative solution refinement to accelerate time‑to‑market.
• Participated in performance appraisals, competency development, and team capability building to strengthen engineering maturity and delivery readiness.

• Design, Lead and implement Web Portal Solutions for major Europe based Oil and Gas companies.
• Designed and implemented the solutions by working onsite in coordination with the UK team which comprises of solution architects and business team.
• Achieved excellence awards for excellent technical skills and onsite customer delight.

• Carried out Web Portal Solutions, Migration solutions and Windows Remediation projects.
• Proactively worked onsite in US, Europe and UK in coordination with customers to design and implement the solution.
• Achieved several excellence awards for accomplishments on aggressive Project Delivery.