Che Tanska Ashley Murray
Surprise,AZ
Summary
Polite and professional Customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships Proactive and decisive with strategic mindset. Offering 11 years of progressive experience in field. Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
14
14
years of professional experience
Work History
Call Center Representative
SimonMed Imaging
07.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about scheduling.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Guest service supervisor/ Acting assistant
Sun outdoors Canyonlands Gateway
06.2022 - 01.2023
- Monitored team performance to confirm customer service standards were consistently met.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Created and delivered effective training materials and courses.
- Fostered safe lodging environment with reliable and effective security services.
- Reviewed upcoming events and planned for expected challenges.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Supervised team of three front desk agents and helped to resolve issues arising during shifts.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Hired, trained and managed team of three Guest Services Representatives successfully.
- Supported team members by offering constructive feedback and coaching as needed.
- Implemented successful strategies to increase customer satisfaction.
- Maintained up-to-date knowledge of products and services offered.
Guest service Coordinator
Sun Outdoors Moab Downtown
06.2021 - 07.2022
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Booked appointments, accepted payments and answered guest questions.
- Handled check-in and check-outs of 40 to 50 guests daily by assigning rooms, administering keys and answering questions.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Applied sales skills to maintain full RV occupancy.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained neat and orderly front desk and lobby area to uphold brand standards.
- Gave information about area attractions and provided directions.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Confirmed arrival and departure times for guests.
Crew Team Member
Wendys Fast Food
01.2020 - 12.2021
- Supported great dining and meal experiences for guests.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Greeted customers at drive-thru and took food orders.
Hotel Desk Clerk
Knights Inn Hotel
05.2012 - 07.2020
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
Gas Station Cashier
West Winds Truck Stop
03.2010 - 04.2019
- Set up new sales displays each week with fresh merchandise.
- Answered phone calls and returned voicemails.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Confirmed stock levels and expiration dates of merchandise.
- Arrived on time and dressed professionally in clean company uniform.
Education
No Degree -
Colorado Tech.University
Colorado Springs, COGeneral studies -
Green River High School
Green River, UT05.2013
Skills
- Guest Inquiries
- Food Service Operations
- Quality Control
- Policies and Procedures
- Check-In Procedures
- Making Reservations
- Delivery Updates
- Greeting Customers
- Customer Service Standards
- Train Staff
- Team Engagement
- Call Control
- Customer Service
- Data Entry
- Inbound Phone Calls
Hobbies
I enjoy Art and Music, Traveling on my off time. I enjoy decorating and enjoying the small details.
Timeline
Call Center Representative
SimonMed Imaging
07.2023 - Current
Guest service supervisor/ Acting assistant
Sun outdoors Canyonlands Gateway
06.2022 - 01.2023
Guest service Coordinator
Sun Outdoors Moab Downtown
06.2021 - 07.2022
Crew Team Member
Wendys Fast Food
01.2020 - 12.2021
Hotel Desk Clerk
Knights Inn Hotel
05.2012 - 07.2020
Gas Station Cashier
West Winds Truck Stop
03.2010 - 04.2019
No Degree -
Colorado Tech.University
General studies -
Green River High School
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