Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Cheteylar Cole

Mount Pleasant,TX

Summary

Organized and dedicated recent graduate with proven track record of providing exceptional customer service in fast-paced environments looking to gain an entry-level position. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Desires to be a hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Wyndham Hotel
08.2022 - Current
  • Increased guest retention by maintaining welcoming and organized reception area.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Collected credit\debit card and cash payments, processed transactions and updated relevant records.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Student Assistant

SFASU Steen Library
08.2021 - 08.2022
  • Established efficient workflows processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Communicated with students and faculty members via phone and in person and about library policies and other campus activities
  • Assisted with organizational systems.
  • Managed special projects assigned by librarians such as reorganizing sections or updating signage throughout the facility for improved navigation.
  • Contributed to the creation of informative subject guides for various academic disciplines, streamlining resource access for students.

Front Desk

LaQuinta Inn and Suites
05.2022 - 08.2022
  • Assisted guests with checking in and checking out over the phone or in person
  • Assisted guest with making hotel reservations over the phone or in person
  • Communicated with guest concerning issue with their rooms
  • Ensured that the guest payment was secure and process correctly
  • Communicated with the guest as well as co-workers.

Student Librarian Assistant

Northeast Texas Community College
05.2017 - 08.2021
  • Managed library materials for accurate record-keeping.
  • Maintained accurate records and confidentiality of library book and periodical inventory.
  • Supported library outreach initiatives by participating in campus events, such as orientations or open houses.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Provided basic computer assistance to help patrons access needed resources.
  • Placed books on proper shelves when returned to circulation.
  • Streamlined the acquisition process for new materials by accurately cataloging, labeling, and shelving items in a timely manner.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Offered basic reference assistance to support information needs.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Helped patrons locate resources using catalog and circulation systems.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Utilized computer databases to locate library materials.
  • Answered questions from patrons and helped to find desired materials.

Store Associate

Shoe Show
02.2020 - 05.2021
  • Communicated and assisted customers with their needs
  • Observed and detected shoplifters and reported it using non-verbal communication
  • Ensured that the supervisor safely deposited payment collections.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelors of Science in Criminal Justice - Criminal Justice

Stephen F. Austin State University
Nacogdoches, TX
12.2023

Associates of Science in Criminal Justice - Criminal Justice

Northeast Texas Community College
Mount Pleasant, TX
08.2021

Skills

  • Multi-tasking
  • Time Management
  • Non-verbal Communication
  • Observation skills
  • Organized
  • Problem-solving and Critical thinking skills
  • Research experience
  • Typing certification
  • Office Organization
  • Verbal and written communication
  • Sensitive information handling
  • Work Prioritization
  • Courteous and Professional
  • Knowledge of STATA software system

Awards

  • NTCC Library Scholarship, NTCC, 05/2021
  • SGA Officer Scholarship, NTCC, 09/2020
  • MP Board of Ushers, UMBC, 06/2019
  • NTCC Work Scholarship, NTCC 04/2017

Timeline

Front Desk Receptionist

Wyndham Hotel
08.2022 - Current

Front Desk

LaQuinta Inn and Suites
05.2022 - 08.2022

Student Assistant

SFASU Steen Library
08.2021 - 08.2022

Store Associate

Shoe Show
02.2020 - 05.2021

Student Librarian Assistant

Northeast Texas Community College
05.2017 - 08.2021

Bachelors of Science in Criminal Justice - Criminal Justice

Stephen F. Austin State University

Associates of Science in Criminal Justice - Criminal Justice

Northeast Texas Community College

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Cheteylar Cole