Chethan M

• To Drive sales by implementing more on solution selling than a generic sales and contribute towards store target achievement.
• To drive store results by achieving individual sales target & Ensuring that new clients will grow into a loyal customer base every day.
• Successfully maintained highest level results in merchandising audits, quality audits and mystery audits.
• Co-ordination with store and B&M team for stock movement & manage individual sales transactions and back office process.
• Managing and developing juniors to learn better and help them with their individual sales target whenever possible.
• Resolving customer escalations & handling post sales customer queries.

Facebook ads, fundamental of Digital Marketing, Google Analytics and SEO.

• To Recruit Agent advisers. • Agent Development. • Meeting business goals.
• Successfully recruited 20 advisers from various background within 3 months.
  
• Success generated 14lkhs business from agent advisers.
  

• Manage end to end business key accounts with regards to sales marketing and after sales.
  
• Prepare extensive reports to handle operations of the business.
  
• Increased overall unit sales by 20%.
  
• Engage with the partners to ensure proper team deployment, adherence to beat plans, timely stock deliveries, and claim and issue settlement.
  
• Successfully maintained highest level results in merchandising audits, quality audits and mystery audits.
  
• Ensuring all store sales staffs are well trained and in sync with product knowledge, offers and overall competition around the catchment and also to ensure delivering highest quality customer experience every single time.
  
• Ensured that new clients will grow into a loyal customer base in a specialist niche market by implementing all new loyalty program.
  
• Ensure strong Sales forecast in sync with proper Stock Allocation, Product Mix and right Sub LOB's of Iphone, ipad and mac.
  

• Highest revenue contributor for 2 consecutive quarter.
• Actively contributed in stores sales and increased overall department accessories sale by 15%~20%.
• To focus more on solution selling than a generic sales.
• To maintain Daily Perpetual inventory and do a floor walk in morning and in the evening before logging out.
• To keep my team up-to-date in terms of product knowledge, seasonal offers, target vs achievement and issues they might face in floor while interacting customers and how to tackle them.