Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chetoya Robinson

Detroit,Mi

Summary

Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Verbal and written Communication Multitasking and Organization Customer Service Sales Strategies Positive and Friendly Complaint Resolution Issue Resolution Client Relations and Retention Upselling Techniques Persuasive Negotiations .

Overview

5
5
years of professional experience

Work History

Sales Associate

Orangetheory Fitness
06.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with members to effectively build rapport and lasting relationships.
  • Educated leads on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Prioritized helping members over completing other routine tasks in store.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Confirmed appointments, communicated with members, and updated member records.
  • Participated in brainstorming sessions to generate creative ideas for campaigns
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere

Store Manager

Journeys
11.2020 - 07.2022
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
  • Managed of 50 customer calls per day
  • Increased yearly sales by 26%
  • Rotated merchandise and displays to feature new products and promotions.

Co- Manager

Journeys Shoes
12.2019 - 10.2020
  • Onboarded over 30 new employees with training and new hire documentation
  • Developed and maintained relationships with customers and suppliers through account development
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Approved regular payroll submissions for employees.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Sales Associate

Journeys Shoes
04.2018 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Bachelor of Science - Marketing

University of Phoenix
Tempe, AZ
06.2025

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Sales Training
  • Listening Skills
  • Excellent People Skills
  • Quotas and Goals
  • Effective Selling Techniques
  • Verbal and Written Communication
  • Conflict Resolution
  • Meeting Deadlines
  • Guest Relations
  • Leadership

Timeline

Sales Associate

Orangetheory Fitness
06.2023 - Current

Store Manager

Journeys
11.2020 - 07.2022

Co- Manager

Journeys Shoes
12.2019 - 10.2020

Sales Associate

Journeys Shoes
04.2018 - 11.2019

Bachelor of Science - Marketing

University of Phoenix

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Chetoya Robinson